Just prior to the U.S. Thanksgiving Day holiday my wife and I purchased a pair of Samsung Galaxy Tab 2 10.1 tablets. After about two weeks the "copy and paste" functionality stopped working on mine.
I discovered the problem is due to a flaw in code produced by Samsung's developers. I also found that your development team had been made aware of this problem at least as early as August.
This flaw in Samsung's custom clipboard code is present in *every* Samsung mobile device running Android Ice Cream Sandwich or Jelly Bean. When the bug hits it results in anything from losing the ability to copy and paste, to crashing applications, to crashing the entire device. The only way to "fix" the device is to either reset it to factory defaults or "root" it.
This problem is all over the Internet. Here are URLs to just some of the discussions:
Galaxy S3 crashing when copying text to clipboard - Android Forums
Can't copy paste HELLP
samsung galaxy s3 copy and paste problem - xda-developers
Issue 35732 - android - Clipboard Crash - Android - An Open Handset Alliance Project - Google Project Hosting
Forum | SAMSUNG Developers
There is more. Just enter "Samsung clipboard crash" or "android.sec.clipboard.clipboardexmanager" into any search engine.
I tried to bring this to Samsung's attention via the normal customer service channels. (See customer service ticket numbers 51047xxxxx and 51047xxxxx). That effort proved futile. (Note: Of the three times I was promised a call back within 24-48 hours, not once was that promise kept.)
Given the nature and scope of this problem, I would've hoped that Samsung would have put a priority on getting it fixed. To say I am disappointed in Samsung's handling of this would be an understatement.
In the process of following this issue I also discovered the "Superbrick Nightmare" and the web-page-triggered factory reset bug. Recently the Exynos processor root vulnerability was announced. Perusing your mobile development forum, I now see complaints by some that, on some Samsung mobile devices, a recent Jelly Bean update kills screen capture functionality, and perhaps creates other problems.
In my opinion this is an astoundingly poor showing on the part of your mobile products' development team(s), and, taken together, these incidents paint a picture of poor software quality and thoroughly ineffective, if not entirely absent, software quality control.
I would urge Samsung to look into this, and take steps to correct the problem.
In the meantime: If Samsung does not address these problems quickly, I will return my tablet to the store and purchase something else--from another manufacturer.