Chat session from Acer today: Sajin Tisserent: Hi, my name is Sajin Tisserent. How may I help you? Sajin Tisserent: Hello Evan. Evan Sullivan: Hello! Evan Sullivan: I am wondering if the A500 was going to get ICS and if so when Sajin Tisserent: According to your submission of data, the Serial Number/SNID for your Acer tablet is XEH60PN0021136F0521500 and I see that your Acer product is covered under standard limited warranty. Sajin Tisserent: From the information that you have provided I understand that you require information on Android 4.0 Ice Cream Sandwich upgrade. Evan Sullivan: Correct, if the A500 is getting it and when please Sajin Tisserent: Thank you for the confirmation, Evan. Sajin Tisserent: Evan, the Android 4.0 Ice Cream Sandwich upgrade is sent over air. Evan Sullivan: So the A500 will be getting 4.0? Sajin Tisserent: Yes. Evan Sullivan: Do you know when? Sajin Tisserent: It is sent in the order of the serial number. Sajin Tisserent: We do not have information it. Evan Sullivan: Do you know when that will start? Evan Sullivan: ok Evan Sullivan: Thank you very much Sajin Tisserent: It will start soon. Nothing has been declared as of now. Sajin Tisserent: You are most welcome, Evan. Evan Sullivan: Awesome, thanks! Evan Sullivan: Have a great day! He said it will start soon.