My mother purchased tablet from them. Now it's stuck at the android screen after reading the listing from Campus111 it says under there FAQ #8 How to reflash the software. There instructions are to contact them and they would send you the link to download the software and instructions on how to properly flash the tablet. So I contact them and after 15 emails back and forth they tell me that the tablet is to old and they don't have the information any more. So sorry for your bad luck but please understand is how they put it. I mean if its a problem that they have so often it's on there FAQ list you would think that they still have the information.