I've tried to find the answer, but haven't seen one exactly like my problem. Which is this, we unpacked it today and my daughter charged it for about 30 minutes before unplugging it (she thought that since the light was green it was fully charged). It showed the home screen and indicated 14% charged. Then she plugged it back in, and there was nothing...no green light or red light, black screen, she noticed it was warm on the bottom of the tablet. We tried holding down power button, replugging cord in several times, and tried reset button several times, but it remains completely dead. Please help, my daughter is heart broken.