Got my 101 for a Christmas present and it was new in the box. I immediately went and registered it on their website. I had my tablet for two weeks and the usb port would no longer recognize a external hard drive. So I contacted customer support and they said my problem was a well known issue and to send it back. A month and a half went buy with no update to my RMA so I contacted them trying to find out why they had not sent it back yet. A couple of days later I received a response and they told me I did not purchase it from an approved vendor and they will not honor the warranty. The serial number showed that it was only a few weeks old when I sent it in and this to me was unacceptable. The wanted to charge me almost $200 to fix it and send me back a refurbed unit that is not warrantied. I went back and fourth with them and it was like talking to a wall. They just kept sending me quotes from their warranty guide. I had also purchased a 70 off their website but my repeat business meant nothing to them. Their was no flexibility no sympathy just cold harsh go the hell away or pay us money mentality. They are obviously on the prowl for every opportunity to gouge the customer and bolster the bottom line with no concern with their customer relations or repeat business. It would be different if they had been somewhat sympathitic. But every email requires several days to reply to if they even did and it was like a computer was spitting out preprogramed responses. I payed a premium for this tablet and now I am just out the money. I would suggest staying away from their products.