Before I brought a Craig Netbook back to RiteAid for a replacement because of connection issues, I called Craig tech support. Here's what I learned. The tech agent told me they tested their units (tablets and netbooks) and they found that they have connection issues with Verizon internet service because it's Mi-Fi and not Wi-Fi. The agent was actually surprised that I connected at all. I had a Craig tablet for a few days that connected effortlessly. And this netbook intermittently but it still connected on occasion and for hours at a time but not always which was very frustrating. They should have that information out front to save many of us this trouble and time searching out a solution. I got the feeling that two of the units I bought were returns because of fingerprints and apps that were installed when I got it. This area is mainly serviced by Verizon so that could be the reason they were returned. And my local store had the nerve to resell them....geez. It's a jungle out there.