I got this about 3 weeks ago, and for the last week, I've tried to get the monitor to come on. The charger got really hot, and for a while the back of the tablet was really hot too. The keyboard had an orange light which changed to green. Now there is no response. Should I return this unit? Where do I find a good service place, would Staples do it? Should I get another charger and try to get a response so I can at least check what happened? If there is a battery in the keyboard, should I get a new one? If there is a battery in the tablet itself, should I replace it? Is it something I can do myself? I cannot even read the manual, I did not get one, and my attempts at navigating the ASUS website were laughable. I guess I'm too accustomed to the easy American way of getting customer service that makes sense. When this went out, I was playing a game of Mahjong, downloaded for free from Google Play. What a bummer. I even got the 64g version, and a miniSDHC but could find no way to transfer any files to the removable storage. If it doesn't let you use it, why did they build that slot into the tablet in the first place. Thankfully I did not buy a case for the blamed thing! It's too much money invested to trash can it now. Any advice will be most appreciated. Right now I have a bad taste in my mouth for the ASUS.