augen customer service makes me want to pull my hair out

Discussion in 'Augen Gentouch' started by Kay, Mar 16, 2011.

  1. Kay
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    Kay Junior Member

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  2. Kay
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    Kay Junior Member

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    how does a company expect to stay in business when it does things this way?
  3. feverhost
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    feverhost Super Moderator Staff Member

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    I've heard that they are close to abandoning their Gentouch78 product completely, and will focus on other products. Poorly ran...
  4. Kay
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    Kay Junior Member

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    after this experience they won't be getting any of my business whatever the product is, I don't care if everyone and their dog says it's the best product in the world.....
  5. Kay
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    Kay Junior Member

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  6. xaueious
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    xaueious Administrator Staff Member

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    A lot of people jumped ship from Augen for this exact reason...
  7. Kay
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    Kay Junior Member

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    I believe it.

    We finally got an rma# and address to send it to.

    I am sending it with tracking and signed delivery confirmation....
    I am taking pictures of it and everything else going in the box....
    I am taking pictures of everything in the box....
    I am taking pictures of the packaging in/of box (will be very, very well packaged).....
    I am taking pictures of the box with postage and address on it....

    :p

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