augen customer service makes me want to pull my hair out

[Kay]

 

[Kay]

how does a company expect to stay in business when it does things this way?

 

[feverhost]

I've heard that they are close to abandoning their Gentouch78 product completely, and will focus on other products. Poorly ran...

 

[Kay]

I've heard that they are close to abandoning their Gentouch78 product completely, and will focus on other products. Poorly ran...

after this experience they won't be getting any of my business whatever the product is, I don't care if everyone and their dog says it's the best product in the world.....

 

[Kay]

 

[xaueious]

A lot of people jumped ship from Augen for this exact reason...

 

[Kay]

A lot of people jumped ship from Augen for this exact reason...

I believe it.

We finally got an rma# and address to send it to.

I am sending it with tracking and signed delivery confirmation....
I am taking pictures of it and everything else going in the box....
I am taking pictures of everything in the box....
I am taking pictures of the packaging in/of box (will be very, very well packaged).....
I am taking pictures of the box with postage and address on it....