Augen GenTouch

Discussion in 'Augen Gentouch' started by vwinter798, Mar 15, 2011.

  1. vwinter798

    vwinter798 Member

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    I gave the Gentouch a good try but I finally had to return it. Augen's customer service is terrible. I received no usable answers from them. The slot for the XD card is a joke and 2.5mm headphone jack....who thought that was a good idea. They aren't doing any updates and they said there would not be any. Too bad the device did have some potential.:mad:
     
  2. pbrauer

    pbrauer Administrator Staff Member

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    Could not agree with you more. Very disappointed. The only ones I feel the same about are the Velocity devices...
     
  3. feverhost

    feverhost Super Moderator Staff Member

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    AugenUS is absolutely HORRIBLE. I've received better customer service from Chinese vendors. I strongly tell people to not purchase from Augen.
     
  4. Carbira1

    Carbira1 Member

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    Did you buy it directly form Augen or did you buy it from a store like K-Mart? K-Mart took mine back with no problems.
     
  5. pbrauer

    pbrauer Administrator Staff Member

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    That only works so far, i had to go back to Augen direct after 90 days.
     
  6. Kay

    Kay Member

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    I am in the process of trying to badger augen into honoring their warranty =p so far it's been a game of ring around the rosie- but it's the principal of the matter more then anything... so I have patience =) a device should not up and stop working (booting up) after 13 days =p
     
  7. feverhost

    feverhost Super Moderator Staff Member

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    I bought mine from Staples, which they said I had to contact AugenUS for physical problems. I am going to physically bring it to staples, talk to the manager, and get this issued resolved this weekend.
     
  8. Kay

    Kay Member

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    good luck! I finally got an rma number from augen.... we'll see how this goes =p
     

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