broken glass

Discussion in 'Acer Iconia Tab A500 Forum' started by yumyum, Jun 9, 2011.

  1. yumyum
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    yumyum Junior Member

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    Hi friends,
    I have a big problem - broke the glass on my A500.Warranty did not cover this and from Acer service center told me that they do not supply replaycment parts and the only choice I have is to replace the tablet at my own expense (buy a new one).Any one know where to buy this glass (ebay didnt find any results).Thank you in advance for your answers.
  2. AQ_OC
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    AQ_OC Junior Member

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    I can't answer your question....and I'm sorry for your misfortune.

    How did you break the glass? What did you do? Got pictures?
  3. yumyum
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    yumyum Junior Member

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    My girlfriend drop the tablet at un angle and hit the screen.Nothing spectacular - spider webbing on the glass.The lcd works but the touch screen did not respond.
  4. AQ_OC
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    AQ_OC Junior Member

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    I can imagine that when tablets are very popular this type of thing will be very common.
  5. yumyum
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    yumyum Junior Member

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    I agree but did not find any threads with my problem on several forums - am I the only one who has such bad luck???On the other hand fo Ipad its a no brainer - ebay and some handy work.
  6. AQ_OC
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    AQ_OC Junior Member

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    I read this happening to someone else just days ago....I just can't find it now...

    Sorry...I was reading about a tablet laptop...not this kind of tablet. The terminology has become a bit confusing.
    Last edited: Jun 9, 2011
  7. 2wheelsagain
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    2wheelsagain Junior Member

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    I'd be replacing the girlfriend! :)
  8. Raven312
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    Raven312 Junior Member

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    It doesn't help now, but next time you buy a warranty, check out squaretrade and pay the extra for accident protection. If something then happens to it you'll have to take $50 out of pocket and that's it.

    Sent from my PC36100 using Android Tablet Forum
  9. Icebike
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    Icebike Junior Member

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    It isn't just the glass. It's a package that is composed of the touch screen on top of the lcd all covered with gorilla glass.

    Since your touch screen is unresponsive that layer is toast too.

    That is a major costs item in the tablet. So your best bet is total replacement.

    Some credit cards have a warranty feature. If you bought with AMEX you may have a warranty with out even knowing about it.

    Plus One for Square Trade warranty accidental damage coverage.

    But hey, now you have the perfect reason to open it up and take detailed high resolution photos of the entire internal structure. You might even be able to sell an article about it if your writing skills need a challenge.
  10. AQ_OC
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    Excellent idea, Ice!
  11. wolfganggold
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    wolfganggold Junior Member

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    If you can be patient, you can probably get a replacement digitizer sometime soon from someplace like repairsuniverse.com. They just don't have acer parts right now but for comparison, an iPad replacement digitizer is $109 or so. Maybe better than buying a whole new unit. I'm sure the replacement procedure is hairy...I know when I replaced the digitizer on my venerable Dell Axim, I basically had to completely disassemble the thing...it's a wonder it worked when I got it back together!

    I second the motion for hi-res pics of the inside of your wounded soldier! :)
  12. MrBlazito
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    MrBlazito Junior Member

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    If you can't wait for a screen replacement to become available, try selling it on ebay for parts. I'm sure someone will grab it.
  13. ScottW714
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    ScottW714 Junior Member

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    I did the same thing on my iPhone when they first came out.
    Take it to one of those shops that repairs phones/laptops, if they can't do it, they probably know who can.
    I think it cost $75 for the digitizer and they didn't warranty anything including the repair.
    Plus it's good to have a hook-up at one of those places, they can fix/hack anything and usually have a butt load of software they will install for a nominal fee.

    It's complicated, I remember they had to take a mini torch to my iPhone to melt some of the adhesive.
    A lot of these devises aren't mean for repairs.

    I know, snApple, but I don't have it it anymore, gave it to the gf and got a G2.
  14. dhornick
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    dhornick Junior Member

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    Same with my droid x. But I'm gonna take a stab in the dark and say that this is a much bigger issue than an iphone and we are all waiting for a company to produce said digitizier.
  15. brian72
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    brian72 Junior Member

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    I have the same misfortune. I just got off the phone with Acer Support 1-800-816-2237 and they are now doing replacement glass. The cost is $199+Tax.
    Lucky for me my MasterCard has retail purchase protection and they will be reimbursing me for the repair since it happened within 90 days of purchase.
  16. yumyum
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    yumyum Junior Member

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    Thanks brian72.I asked Acer for the price but they did not give it to me before seeing the tablet.199$ is not cheap but what choice did I have.Also I want to thank all the people that responde on my problem - not all with a solution but instead with kind words.Thank you all.
  17. eclipse3g
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    eclipse3g Junior Member

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    Your other solution is to go buy another one for immediate use, then when the supply of replacement parts become available at that time replace the broken glass-digitizer panel. I know with the iPhones -iPads it took about 6 months for the replacement parts to become available.
  18. Fuerte
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    Fuerte Junior Member

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    i broke the glass today :( dropped a500 to hard floor. screen works still fine but there are spider web lines from the edge. even multi-touch works, so it is just the topmost layer which is broken. i wonder if it is possible to replace it, or fix somehow.

    Here is the picture:
    $2011-08-16 20.49.53.jpg
    Last edited: Aug 16, 2011
  19. Icebike
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    Icebike Junior Member

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    Ouch...

    Any chance of pictures?

    What ever it costs, I suggest its going to be MORE than a SquareTrade warranty. My SqTrade warranty cost
    89 bucks with Accidental Damage coverage for 3 years. See image from my confirm letter.


    $Capture.JPG


    It can happen folks. And it won't always be your fault, but since you use it most, there is just as good a
    chance it will be your fault.

    Disclaimer: Not associated with SquareTrade, just a happy customer.
  20. Fuerte
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    Fuerte Junior Member

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    I added the picture to above post.

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