To Whomever Reads this: I purchased 3 ASUS model AS ME173X in Nov 2013 for my daughters who are special needs as they need them for their school learning. Now the issue at hand is my youngest gave me her tablet to charge before going off to bed. We plugged it in and the battery showed up as in charging. Come the A.M. after unplugging she turned it on to use it and nothing happened. So I tried holding both buttons to reset the tablet but nothing happened. I got online with support and spoke with them and went through the same steps I tried and it wouldn't work so I was asked to mail it in for repairs as it was under the 1 yr. warranty still. They sent me a email stating the tablet was defective and the SD card was the issue but asked to submit $250 in repairs. So I then called the number at support and this lady if you want to call her that started accusing my daughter of damaging the device and that's why they are asking for funds and will not cover it under the 1 yr. warranty. I went back to where I purchased the 3 tablets which was Staples and their Tech guys told me there is no way on God's green earth that a 14 yr. old knows anything about how to damage the device in what ASUS is claiming happened. They said they do agree with email as I probably got a lemon out of the 3 and that it is defective. So I called back support with this info I was informed by Staples and spoke with a gentleman and he said for me to go to support.asus.com and post threads there to get someone to look further into this. So I did that and 2 emails and a week later STILL no REPLY. Now I am past mad and angry as my daughter loved her tablet but yet NO ONE at ASUS cares to get this item fixed or replaced and expects me to pay and cover something that I was informed and deemed DEFECTIVE. Now I am asking on here could someone who works with ASUS help me please in getting this resolved cause I am tired of trying and getting NO WHERES. If this is what you call customer service well then you have lost a customer and I will NEVER buy another one of your products unless someone here and guide me to the right place to have this issue fixed. All I am asking is either FIX REPLACE or issue my money back so I can go and buy a better tablet for my daughter who needs it for her schooling. Thanks for your time.