I know guys/gals in stores are not quite members of Mensa but here's my experience. 1. Stand at counter. Play the let's not look at that guy for 3 or 4 minutes. I feel like hitting someone with my cane. 2. Guy comes over. Says neat eh? I ask about getting on the net with it. "It's not working". 3. I fiddle with it, find the wi fi thing, tell it to connect. 4. Guy comes over, and says "If it does run it won't do Youtube, none of these tablets do." I ask what's the difference, well he says...I'm not sure, and I'll get someone. Some other guy comes over with a clipboard looking very official. I ask which one works in the internet to see what he says. None right now, we had that one working but it's defective. I ask why, and he says "no internet". I turn it and go to google, type in youtube. It goes to youtube. He says, it might go there but won't play video. I play a video and he looks at me like I'm a moron. 5. I pick up each tablet (3) and find Android 2.1 2.2, 2.3. So I say each one has the next version of Android on it. What's the difference? "Newer versions" he says. Nice. 6. I go home. I go on the net. I check out the 150$ tablet, the $220 tablet and the A7 (I forget, about 300$ with taxes I think) 7. I go back and buy the A7. Same scenario. I insist on making sure the one in the box hooks to the net, does what I want. I get the same first guy who does not remember ever talking to me the day before and tells me the internet isn't working the tablet won't do video, well, one guy got it to work but it was some sort of fluke. I felt like firing up a terminal program on this tablet he had there and running rm -r on the file system (recursive removal of files, don't go there...LOL) Note: tablet worked fine on the train from London to Toronto, but after the first time I downloaded an interactive weather map the network remembered what I did and the 2nd time it told me that website was not available as it downloaded large files and the Via Rail system had limited bandwidth to share. That was interesting. Don't download movies on our train. I'm a backup guy, so I had a movie on a USB stick and watched that. Bottom line. Some guy selling bulk hands free phones right out of school with a clipboard cannot be expected to provide any assistance for a 'Linux' based device. They still remain somewhat complicated unless your setup is simplistic and you are not up to a challenge. This too may change.