Can't update the firmware on my new ematic MID with android?

Sep 28, 2011
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My husband just got this for me and I'm already having issues. I got a CD with it but it states that I can't update it unless it's off. I did do that and when I plug it into my computer via USB mode my computer searches and comes back saying that it can't find the hardware and my computer won't let me show where to look for the hardware!!! How do I get this fixed. Oh and if anybody knows about putting KINDLE on these I have a few questions. TY
 
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