Be nice, I'm new and know next to nothing about tablets. I got a TF300 a couple of weeks ago. Everything was fine, and I noticed it was trying to update the firmware. Since I never keep the thing on where there is WiFi for very long, it goes to sleep after two minutes of inactivity, it was having a difficult time completing the download. Finally finished today and now the tablet is toast. Just sits on the ASUS splash screen and spins. Tried the hard start etc., same result. It won't even shut off. I am extremely disappointed in that I got some paid software for it that I need for business and it looks like that's gone not to mention files I put on it and so on. Anybody with any easy ideas? To add insult to injury, I tried to leave a message on the ASUS tech support site, and it said it's servers were down after I wrote a nice long letter. If the tablet goes back, I'm not coming back with an ASUS.