I just got my A500 on black friday from Staples. I have several issues. 1. I only have 12Gig of space.... suppose to be 16gig. The total hard drive space is only 12.5 gig...... Is there some sort of backup partition that is not seen by the OS? 2. I only have 768 meg of ram instead of 1 gig..... I know about formatable space ect. but you don't loose 4 gig to formatting. On 16 gig you should only loose 256meg to 512meg.