Error on Google Play Store

Discussion in 'New Member Introduction & Forum Website Assistance' started by thinh nguyen, Jan 1, 2015.

  1. thinh nguyen

    thinh nguyen Junior Member

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    I just bought an SamSung Galaxy Tab 4 and try to purchase games but there are an Error "Your order was declined because it was considered high-risk. Please try again in 30 minutes". I try so many way but it's still has an Error. Could someone help me how to fix this. Thanks so much.
     
  2. leeshor

    leeshor Senior Member

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    Welcome to the forum

    Use a browser to log into the Play Store with the same name and password you used on the tablet and try to install the app from there and see what happens. I assume you have registered a CC on Google.
     
  3. Spider

    Spider Administrator Staff Member

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    Hi thinh, congratulations on your new Galaxy Tab 4 and welcome to the forum. Nice of you to become a member of Android Tablets.
     
  4. thinh nguyen

    thinh nguyen Junior Member

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    I went to browser and login and try to purchase one game but it has same error "
    Your order was declined because it was considered high-risk. Please try again in 30 minutes. [BM-CPE-13]"
     
  5. leeshor

    leeshor Senior Member

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    Did you try on a computer or on the tablet?
     
  6. PitCarver

    PitCarver Super Moderator Staff Member

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    I've read that this error message is common among new accounts. While it says wait 30 minutes, it could be closer to 48 hours while Google verifies your information.
    Google search doesn't give a solution either.
     
  7. PitCarver

    PitCarver Super Moderator Staff Member

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  8. thinh nguyen

    thinh nguyen Junior Member

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    Maybe my first time purchase on my new Samsung galaxy tablet so I may wait few day to let them verify my account. Thanks so much for all your help. I will post again if it work or not.
     

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