error when downloading from play store

Discussion in 'Android Tablet Q&A' started by david1621, Aug 26, 2013.

  1. david1621

    david1621 Member

    Joined:
    Aug 24, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    Modesto, CA
    Tablet / Device:
    chromo inc.
    Hi everyone, I am a newbie to tablets and I got one for my grandkids to use at my home it is a chromo inc. Model
    X6-7A MID with 4.0.4 android. They downloaded candy crush saga and facebook and now when they
    try downloading something from the play store there is an error that says -
    error retreiving information from server
    (RPC:S-5:AEC-0)
    Is there anything I can do to prevent this error? Any help will be appreciated
     
  2. Spider

    Spider Administrator Staff Member

    Joined:
    Mar 24, 2011
    Messages:
    15,415
    Likes Received:
    1,784
    Trophy Points:
    1,000
    Location:
    Chicago, IL
    Tablet / Device:
    NOOK Tablet Stock NOOKcolor Rooted/Flashed Nexus 7 (2013) 32GB Stock
    Hi David, congratulations on your new tablet and welcome to the forum. Glad you decided to join us here at Android Tablets. I'm moving your thread to the Android Tablet Q&A section for you, where more people are likely to join the discussion and try to help you. Good luck!
     
  3. leeshor

    leeshor Senior Member

    Joined:
    Dec 27, 2011
    Messages:
    6,331
    Likes Received:
    1,037
    Trophy Points:
    700
    Location:
    Norcross, GA
    Tablet / Device:
    Samsung Galaxy Tab S 10.5
    Hi David

    The Google servers do have a problem every now and then but if it persists the Google Store app may need its cache cleaned. Settings - apps - all find the Play Store app, clear the cache and restart to see if that helps.
     
  4. david1621

    david1621 Member

    Joined:
    Aug 24, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    Modesto, CA
    Tablet / Device:
    chromo inc.
    OK I tried clearing the cache and it still does the same thing, I get the error every time it starts up because it tries to update other apps should I try reseting the tablet to its original state? I have no problem connecting to the web and downloading other things, is there a site other than the play store to get games and apps?
     
  5. leeshor

    leeshor Senior Member

    Joined:
    Dec 27, 2011
    Messages:
    6,331
    Likes Received:
    1,037
    Trophy Points:
    700
    Location:
    Norcross, GA
    Tablet / Device:
    Samsung Galaxy Tab S 10.5
    That would probably work but should be a last resort as yhour data will be gone. Some stuff you can save top DropBox, some you can't. Go to accounts and delete the Google account, restart the tab and add the account back. See if that helps.
     
  6. Spider

    Spider Administrator Staff Member

    Joined:
    Mar 24, 2011
    Messages:
    15,415
    Likes Received:
    1,784
    Trophy Points:
    1,000
    Location:
    Chicago, IL
    Tablet / Device:
    NOOK Tablet Stock NOOKcolor Rooted/Flashed Nexus 7 (2013) 32GB Stock

Share This Page

Search tags for this page
961 candy crush
,
961 error code android
,
android 961 error
,
android error code 961
,
download error code 961
,
downloading apps on mid x6
,
error 24 on tablet
,
error 961 candy crush
,
error 961 installing on toshiba tablet
,
error code - 24 candy crush saga
,

error code 961 android

,
error code 961 candy crush
,
error code 961 in android
,
error code 961 play store
,
error code 961 play store samsung tablet
,
FehlerCode 961 candy
,
toshiba tablet app install error code
,
what is error 26 in installing candy crush
,
what is error 961 for candy crush
,
what is the error 961 means in android