I recently bought the Huawei (pronounced wa way) and had to do a hard reset. Problem was, the tablet was locked out due to to many pattern mistakes. Ihad to do a lot of research to find the correct method. Hope this info saves someone some time. Customer service help 1-877-448-2934 How to reset to factory settings do the following... Press and hold the menu button, green call button and then the piwer button. Ounce the unit powers on, let go of just the power button buttonWhen you see the green android dude, release all buttons. Just follow the instructions on the screen and your done One foot note. This will deleat EVERYTHING on your device. .