I tried the Android firmware upgrade for a 7" white eReader but the B&N, ES File Explorer, OfficeSuite and SAM (Slide) apps are not installed. The icons are there but when I click them, I get the msg "application not installed on your phone". Wifi, browser, photos, games all work. When I try the firmware upgrade again it detects the old file and asks if I want to redown load it. I've tried both ways and there are no changes. Holding the volume and power buttons for 5 secs only displays the devise options menu (power off / cancel). Again no change if I choose 'power off' and turn it back on. I have been to the pandigital website and cannot find a firmware update to get me back to stock. What are my options? Pulling the internal memory card and doing the white firmware upgrade?