Where do I begin? I got the tablet two days ago and already had to replace it once. I have tried for 30 minutes to simply select a time zone and finally gave up. It's IMPOSSIBLE to scroll up or down with my finger or stylus. It keeps pulling up information I DO NOT WANT!!! I have also downloaded the upgrade for the Novel 7" THREE TIMES and it did not take. Oh wait, it took once with the first Tablet, but then it disappeared. That's when I took it back and got a new one. Lord knows if I'll ever get the proper time zone inserted. Does anyone else have problems scrolling? I'll give this $*@_ one more day and I'm getting a refund!