Having ISP Problems

[Horticus]

Hi everyone I have just joined the group and really excited about that along with just buying an android tablet. I confess to being a silver surfer ouch...hate that label lol....... but I love to learn especially about technology.
I am already starting with a problem the tablet I have is a Joy Tab 16gb which I bought from ideal world! My provider is BT and I am unable to access the internet or even to get BT to recognise I have an account ioth them. The Wi fi is working every time I try to search it goes to BTfon and tells me there is a security problem with BT and just keeps flipping to enter username, password. I rang BT who took ages to get nowhere and then told me to contact Joytab as not all tablets are suitable for use with certain providers, I need to get all the BT hub, BTfon, removed according to BT tech dept and then start it again so I am totally baffled.
Any help would be gratefully received as I so want to keep the tablet it has a bluetooth keyboard and I love it, thanks for reading my long email out there...

 

[Spider]

Hi Horticus, congratulations on your new tablet and welcome to the forum. Sorry to hear you're having problems with your service provider. I'm moving your thread to the Android Tablet Q&A section for you. Hopefully, someone who's had a similar experience will join the discussion there and try to help you. Good luck!

 

[leeshor]

Welcome Horticus

There are quite few problems that could exist but your tablet not being compatible with BT's system isn't one of them. I have a link below with quite a few tips for people having WiFi connection issues. Check it out and if it's no help I'll try to walk you through some alternatives.