Hi I am from Wales in the U.K. Both me and my husband are retired and our main hobby is touring with our caravan. With this in mind my husband recently bought two 10.2 Super Android Pads to use while we are away from home. It would save me taking my 17in laptop which is a bit bulky. We were going away for 10 days Thursday before the August bank holiday, but delayed leaving for two days as the two pads had not arrived. We picked them up from the sorting office the morning we left. When we did open the boxes up and turn them on his works o.k. but mine just has a blank white backlite screen. He contacted the seller Sunday night (as soon as we came home) and his reply today was to leave it on charge over night. Not sure what this is going to achieve but I have done as directed. To us it looks like there is no OS on the pad to run it. I have tried pressing the tiny reset button, nothing just the bright white screen. The pad came with a backup recovery cd, so I have followed the instructions, copied the two files to a mini sd card. Inserted the card into the pad and turned it on, but all that happens is a brief view of the bright white screen and then it goes off. Any suggestions as to what can be wrong please?