If your 3.1 OTA update fails… check the log file >>>>

Discussion in 'Acer Iconia Tab A500 Forum' started by robdroid, Jul 6, 2011.

  1. robdroid

    robdroid Member

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    If your 3.1 OTA update fails… there’s a paper trail as to why it failed.


    On a rooted A500, using RootExplorer open (as text file) /cache/recovery/last_log. You will see some error(s) near the end of the log file. In my case it mentioned file missing /system/app/DTG.apk. That was the Documents To Go app I removed when I first bought my A500. So I needed to put that app back in that folder in order for the update to complete.


    So I downloaded the previous system update file “Acer_A500_0.000.00_1.016.01_COM_GEN1” at: [OTA] Full Package and Update - xda-developers

    Then decrypted it with the decryption tool (just run the .exe file and load the file you just downloaded from the previous step and hit "decrypt") from: [DEV][APP] Acer update decrypter - xda-developers

    Then with Windows Explorer opened the unencrypted zip file, opened the “update.zip” file (takes a few seconds to unzip), browsed to /system/app/ and copied then pasted the DTG.apk file to a folder on my hard drive.

    Using WiFi File Explorer on the A500 I then copied the DTG.apk file from my computer back to the /system/app/ folder of the A500.

    Once that was done I tried the 3.1 OTA update and this time it worked perfectly.

    So… look at that log file in /cache/recovery/ it will tell you what you need to complete the 3.1 update successfully.

    PS- once 3.1 updated, you need to re-root with the new 1.2 root tool for the A500 as Gingerbreak no longer works : [HOWTO] Root for stock HC3.1 - xda-developers
     
  2. HD87

    HD87 Senior Member

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    Starting recovery on Thu Jul 7 03:19:25 2011
    can't open /dev/tty0: No such file or directory
    framebuffer: fd 3 (1280 x 800)
    recovery filesystem table
    =========================
    0 /tmp ramdisk (null) (null) 0
    1 /system ext4 /dev/block/mmcblk0p3 (null) 0
    2 /data ext4 /dev/block/mmcblk0p8 (null) 0
    3 /cache ext4 /dev/block/mmcblk0p4 (null) 0
    4 /misc emmc /dev/block/mmcblk0p5 (null) 0
    5 /flex ext4 /dev/block/mmcblk0p6 (null) 0
    6 /mnt/sdcard vfat /dev/block/mmcblk1p1 (null) 0
    7 /boot emmc /dev/block/mmcblk0p2 (null) 0
    8 /aboot emmc /dev/block/mmcblk0p8 (null) 0
    9 /recovery emmc /dev/block/mmcblk0p1 (null) 0
    I:Got arguments from boot message
    Command: "recovery" "--update_package=SDCARD:update.zip"
    (replacing path "SDCARD:update.zip" with "/mnt/sdcard/update.zip")
    ro.secure=1
    ro.allow.mock.location=0
    ro.debuggable=0
    persist.service.adb.enable=0
    ro.build.id=HRI66
    ro.build.display.id=Acer_A500_1.141.01_COM_GEN1
    ro.build.system.id=Acer_A500_1.141_COM_GEN1
    ro.build.version.incremental=eng.hermit.20110512.234151
    ro.build.version.sdk=11
    ro.build.version.codename=REL
    ro.build.version.release=3.0.1
    ro.build.date=Thu May 12 23:42:45 CST 2011
    ro.build.date.utc=1305214965
    ro.build.type=user
    ro.build.user=hermit
    ro.build.host=apple
    ro.build.tags=release-keys
    ro.product.model=A500
    ro.product.brand=acer
    ro.product.name=picasso_generic1
    ro.product.device=ventana
    ro.product.board=ventana
    ro.product.cpu.abi=armeabi-v7a
    ro.product.cpu.abi2=armeabi
    ro.product.manufacturer=Acer
    ro.product.locale.language=en
    ro.product.locale.region=US
    ro.wifi.channels=
    ro.board.platform=tegra
    ro.build.product=ventana
    ro.build.description=picasso_generic1-user 3.0.1 HRI66 eng.hermit.20110512.234151 release-keys
    ro.build.fingerprint=acer/picasso_generic1/ventana:3.0.1/HRI66/eng.hermit.20110512.234151:user/release-keys
    ro.build.characteristics=tablet,nosdcard
    ro.opengles.version=131072
    wifi.interface=wlan0
    keyguard.no_require_sim=1
    ro.dinfo.version=1.0
    ro.cpu.vendor=nVidia
    ro.cpu.speed=1.0 GHz
    ro.cpu.version=T20
    ro.config.notification_sound=OnTheHunt.ogg
    ro.config.alarm_alert=Alarm_Classic.ogg
    dalvik.vm.heapstartsize=5m
    dalvik.vm.heapgrowthlimit=48m
    dalvik.vm.heapsize=256m
    ro.com.google.clientidbase=android-acer
    acer.sync.adb.mode=ENABLED
    ro.com.google.gmsversion=3.0_r5
    ro.setupwizard.mode=REQUIRED
    dalvik.vm.dexopt-flags=m=y
    net.bt.name=Android
    net.change=net.bt.name
    dalvik.vm.stack-trace-file=/data/anr/traces.txt
    ro.factorytest=0
    ro.bootmode=unknown
    ro.baseband=unknown
    ro.carrier=unknown
    ro.bootloader=unknown
    ro.ram.size=1GB
    ro.hardware=ventana
    ro.revision=0
    init.svc.recovery=running
    E:/dev/block/mmcblk1 does exist
    Finding update package...
    I:Update location: /mnt/sdcard/update.zip
    Opening update package...
    I:1 key(s) loaded from /res/keys
    Verifying update package...
    E:failed to open /mnt/sdcard/update.zip (No such file or directory)
    I:verify_file returned 1
    E:signature verification failed
    Installation aborted.
    I:timed out waiting for key input; rebooting.

    any suggestions on a fix?
     
  3. spexwood

    spexwood Member

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    ^
    Looks like the updater cant find the update file itself (?)... which is odd as heck!!!!
    I am probably going to be of no help with this, but if you haven't tried more than once, then redownload the update over the air and try again.
    (I am assuming you are not trying some hacked way of installing the update and are only using the official OTA release).
     
  4. robdroid

    robdroid Member

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    Looks like the update download was corrupt, you just have to try again....
     
  5. josepdin

    josepdin Member

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    Mine failed first time too. I didn't take a particularly sophisticated approach since I'm not rooted. I removed my SD card and then retried the install. it worked fine. HOWEVER, there seems to be a growing problem with wifi post-3.1.
     
  6. Comicfan

    Comicfan Member

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    I'm rooted.. re-installed all the system apps that I deleted, tried to install it 4 times and didnt work. the system reboots and then the screen freezes on a red danger triangle. after I hold the on/off button for a few secs I can turn on the iconia normally.
    my log says: E: failed to verify whole-file signature...

    hmmmm..
     
  7. robdroid

    robdroid Member

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    Can you post your log here?
     
  8. Comicfan

    Comicfan Member

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  9. Uncron

    Uncron Member

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    You absolutely need to return all the original stock apps to your tablet for the update to work
    I pulled a few thing off mine and the update failed but as soon as they were put back on it work like a charm .
     
  10. robdroid

    robdroid Member

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    View attachment 3137
    You're running "itsmagic!" from XDA which is changing your file checksum and causing the update to fail. You need to check over there (XDA) on how to remove it.
    You have to be stock (root is OK) to update to 3.1
     
    Last edited: Jul 7, 2011
    • Like Like x 2
  11. andy8992

    andy8992 Member

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    Starting recovery on Thu Jul 7 20:17:02 2011
    can't open /dev/tty0: No such file or directory
    framebuffer: fd 3 (1280 x 800)
    recovery filesystem table
    =========================
    0 /tmp ramdisk (null) (null) 0
    1 /system ext4 /dev/block/mmcblk0p3 (null) 0
    2 /data ext4 /dev/block/mmcblk0p8 (null) 0
    3 /cache ext4 /dev/block/mmcblk0p4 (null) 0
    4 /misc emmc /dev/block/mmcblk0p5 (null) 0
    5 /flex ext4 /dev/block/mmcblk0p6 (null) 0
    6 /mnt/sdcard vfat /dev/block/mmcblk1p1 (null) 0
    7 /boot emmc /dev/block/mmcblk0p2 (null) 0
    8 /aboot emmc /dev/block/mmcblk0p8 (null) 0
    9 /recovery emmc /dev/block/mmcblk0p1 (null) 0

    I:Got arguments from /cache/recovery/command
    Command: "/sbin/recovery" "--update_package=CACHE:acer_ug/update.zip"
    (replacing path "CACHE:acer_ug/update.zip" with "/cache/acer_ug/update.zip")

    ro.secure=1
    ro.allow.mock.location=0
    ro.debuggable=0
    persist.service.adb.enable=0
    ro.build.id=HRI66
    ro.build.display.id=Acer_A500_1.141.01_COM_GEN1
    ro.build.system.id=Acer_A500_1.141_COM_GEN1
    ro.build.version.incremental=eng.hermit.20110512.234151
    ro.build.version.sdk=11
    ro.build.version.codename=REL
    ro.build.version.release=3.0.1
    ro.build.date=Thu May 12 23:42:45 CST 2011
    ro.build.date.utc=1305214965
    ro.build.type=user
    ro.build.user=hermit
    ro.build.host=apple
    ro.build.tags=release-keys
    ro.product.model=A500
    ro.product.brand=acer
    ro.product.name=picasso_generic1
    ro.product.device=ventana
    ro.product.board=ventana
    ro.product.cpu.abi=armeabi-v7a
    ro.product.cpu.abi2=armeabi
    ro.product.manufacturer=Acer
    ro.product.locale.language=en
    ro.product.locale.region=US
    ro.wifi.channels=
    ro.board.platform=tegra
    ro.build.product=ventana
    ro.build.description=picasso_generic1-user 3.0.1 HRI66 eng.hermit.20110512.234151 release-keys
    ro.build.fingerprint=acer/picasso_generic1/ventana:3.0.1/HRI66/eng.hermit.20110512.234151:user/release-keys
    ro.build.characteristics=tablet,nosdcard
    ro.opengles.version=131072
    wifi.interface=wlan0
    keyguard.no_require_sim=1
    ro.dinfo.version=1.0
    ro.cpu.vendor=nVidia
    ro.cpu.speed=1.0 GHz
    ro.cpu.version=T20
    ro.config.notification_sound=OnTheHunt.ogg
    ro.config.alarm_alert=Alarm_Classic.ogg
    dalvik.vm.heapstartsize=5m
    dalvik.vm.heapgrowthlimit=48m
    dalvik.vm.heapsize=256m
    ro.com.google.clientidbase=android-acer
    acer.sync.adb.mode=ENABLED
    ro.com.google.gmsversion=3.0_r5
    ro.setupwizard.mode=REQUIRED
    dalvik.vm.dexopt-flags=m=y
    net.bt.name=Android
    net.change=net.bt.name
    dalvik.vm.stack-trace-file=/data/anr/traces.txt
    ro.factorytest=0
    ro.bootmode=unknown
    ro.baseband=unknown
    ro.carrier=unknown
    ro.bootloader=unknown
    ro.ram.size=1GB
    ro.hardware=ventana
    ro.revision=0
    init.svc.recovery=running
    ro.aceruuid=000000000000000e0b9a54037a9
    ro.build.sku=Wifi
    ro.product.modelalias=A500
    ro.ec.version=21010200
    ro.device.sn=xeh60pn002117213371500
    ro.serialno=11713599115
    ro.flash.density=16GB
    init.svc.adbd=stopped

    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    E:/dev/block/mmcblk1 does not exist
    Finding update package...
    I:Update location: /cache/acer_ug/update.zip
    Opening update package...
    I:1 key(s) loaded from /res/keys
    Verifying update package...
    I:comment is 1690 bytes; signature 1672 bytes from end
    I:whole-file signature verified
    I:verify_file returned 0
    Installing update...
    mount: failed to mount /dev/block/mmcblk0p4 at /cache: Device or resource busy
    Verifying current system...
    file "/system/lib/libasound.so" doesn't have any of expected sha1 sums; checking cache
    failed to stat "/cache/saved.file": No such file or directory
    failed to load cache file
    script aborted: assert failed: apply_patch_check("/system/lib/libasound.so", "be69d0875c0a6f7d1f6f469b473c6fb1459c0ebf", "5668c4fd7732bae7f24015b8357f80cdba30eb83")
    assert failed: apply_patch_check("/system/lib/libasound.so", "be69d0875c0a6f7d1f6f469b473c6fb1459c0ebf", "5668c4fd7732bae7f24015b8357f80cdba30eb83")
    E:Error in /cache/acer_ug/update.zip
    (Status 7)
    Installation aborted
     
  12. andy8992

    andy8992 Member

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    Damn i tried upping the permissions on libasound.so and now it says im up to date.
     
  13. kristaylur

    kristaylur Member

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    i downloaded the update ota and it wouldnt install. i deleted docs to go early on and hoping thats the issue. one thing im not clear on though is how to re run the install? dumb question imsure. i went to setting and checkd for updates and it says i am up to date but im still running android 3.0. any help anyone has is greatly appreciated.
     
  14. Comicfan

    Comicfan Member

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    ok thanks a lot! I'll contact them. My stock should be ok, I double checked my apps with that system dump app list that was also posted here and they are all installed.
     
  15. mdesmons

    mdesmons Member

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    Exact same thing happened to me, if someone could help here that'd be great...

    I might try to check the system logs with Eclipse in USB Debug mode, just in case there would be some clue.
     

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