Hi Victsc, welcome to the forum. Nice of you to become a member of Android Tablets. Sorry to hear you're having problems with that tablet of yours, I'd suggest you see if any of the methods for resetting posted in this thread work for your tablet. http://www.androidtablets.net/forum/android-tablet-q/62022-how-do-i-factory-reset-my-tablet.html If not, try contacting the manufacturer to see if they can help. Good luck!