phfrazzled
Member
- Feb 18, 2011
- 2
- 0
To make t-mobile give us data and voice we all must complain to the FCC.
ManyS7 owners have not even got a refund for the data service they paid for but only enjoyed for an initial 2hrs max until t-mobile cut us off. After mentioning my complaint to the FCC my $50 refund showed up on my account after 3 days. Let’s stop complaining to CEO’s who don’t really care but get the FCC involved and we will see some results.
http://esupport.fcc.gov/complaints.htm
Choose: #5 Wireless Telephone next #3 Billing, Service, Privacy, Number Portability and other issues next ONLINE FORM – Recommended Method
Fill out: Consumer Information and Form 2000B – Billing, Privacy, or Service Quality Complaint (skip #4)
In #5 I just wrote:
I own a Huawei S7 Smartphone and recently added a data plan to my device. It worked for about 2 hours and after that kept redirecting me to the T-mobile sign in page.
As I found out T-mobile blocked my data plan because it does not recognize my device as a Smartphone but only as a tablet device, when in fact it is a Phone. They will only allow me to use it as either one or the other.
This problem does not exist with AT&T customer, as they are able to use their phones along with a 3G data plan.
I find T-mobile’s position on this matter unacceptable and hope you will help rectify this matter for us.
You help will be much appreciated.
Sincerely
Each complaint makes t-mobiles FCC rating go down and that is something they really want to avoid. So help get the word out. Forward this message to as many as possible.
ManyS7 owners have not even got a refund for the data service they paid for but only enjoyed for an initial 2hrs max until t-mobile cut us off. After mentioning my complaint to the FCC my $50 refund showed up on my account after 3 days. Let’s stop complaining to CEO’s who don’t really care but get the FCC involved and we will see some results.
http://esupport.fcc.gov/complaints.htm
Choose: #5 Wireless Telephone next #3 Billing, Service, Privacy, Number Portability and other issues next ONLINE FORM – Recommended Method
Fill out: Consumer Information and Form 2000B – Billing, Privacy, or Service Quality Complaint (skip #4)
In #5 I just wrote:
I own a Huawei S7 Smartphone and recently added a data plan to my device. It worked for about 2 hours and after that kept redirecting me to the T-mobile sign in page.
As I found out T-mobile blocked my data plan because it does not recognize my device as a Smartphone but only as a tablet device, when in fact it is a Phone. They will only allow me to use it as either one or the other.
This problem does not exist with AT&T customer, as they are able to use their phones along with a 3G data plan.
I find T-mobile’s position on this matter unacceptable and hope you will help rectify this matter for us.
You help will be much appreciated.
Sincerely
Each complaint makes t-mobiles FCC rating go down and that is something they really want to avoid. So help get the word out. Forward this message to as many as possible.
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