Merimobiles.com

Discussion in 'Vendor Services Discussion' started by joshua.lyon, Jul 9, 2010.

  1. singsong

    singsong Member

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    ATTENTION! ATTENTION!

    This is my conversation with merimobiles few minutes ago:

    You understand?
    merimobiles has had many problems in the last month but I think it is doing everything possible to recover time. I did not believe possible but my package is coming (I hope tomorrow is in Germany).
    and I will close the paypal dispute
    I will keep you up-to-date

    bye
     
  2. Rustynail09

    Rustynail09 Member

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    I do know this sounds bad, but if I ran the store that I work for even 1/2 as bad of customer service as we have received, I would have lost my job by now and been well replaced by someone more sutible for the job.

    The confusion with tracking numbers should NEVER happen in a business like this, let alone giving out others package information in place of our own. I can honestly say that I will never order from here again!

    Sent from an unknown destination from my droid using teh intarnetz!
     
  3. gbrooks

    gbrooks Member

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    The package arrived the day after this post (Friday 9/24/10) via UPS. The DHL tracking number wasn't valid. It was shipped via UPS. 28 days from order till arrival.

    Now my Witstech A81E tablet has arrived, I like how it works so far. It seems to have a few quirks in some places (i.e. it shows a phone icon yet there is no phone/cell function on the device), but I think it is because they are adapting the Android phone OS to a tablet.

     
  4. iamdestruktor

    iamdestruktor Member

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    I finally shipped back my bricked APAD this morning. I ended up paying $34.67 out of my own pocket - which Phillip says i'd be given credit for. I've heard about a week-long national holiday in China. I just hope since i provided a tracking number in an email update this morning to Merimobiles support, that i'll be sent a new device before the holiday begins. Otherwise it would really show bad judgment on their part. I've even known some companies that will mail you a second device while you still have the first. Then you just return the first defective device back after you get the working one. They're probably losing customers left and right from this thread. I'm keeping my fingers crossed still - but the grip is becoming looser and looser...
     
  5. iamdestruktor

    iamdestruktor Member

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    Congrats! Finally a success story - sorta!
     
  6. my0wnr4pture

    my0wnr4pture Member

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    Hi. First time poster.

    I honestly hate Merimobiles at this point. I ordered my Witstech A81E on Sept. 6th to get it on Sept. 29th. Not only that, but what sits next to me is a brick. The tablet is dead, power button does nothing, going battery or AC does nothing...nothing does anything. Completely dead unit.

    Also, the box it was shipped in was abyssal at best. The retail box was covered in pieces of cardboard and tape, taped in the form of a box around it. The side was literally pieces of cardboard scrap stuck on a sheet of tape. The top of the retail box has been cut open roughly with what I can only imagine was a dull knife, more or less destroying the box and making it useless to store/ship in.

    I'm not getting a replacement, I'm getting a refund. This is absolutely unacceptable, theres no way I want these people to get my money at this point. I'll be getting a full refund and buying a Witstech somewhere else.

    The service is horrible. The units defective. The shipping long. Do not buy from Merimobiles.

    EDIT: Can someone give me this "Philip"s email? I want to get my refund ASAP. I want a tablet, not a headache.
     
    Last edited: Sep 29, 2010
  7. gurgle

    gurgle Super Moderator Staff Member

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    Better question What don't I own, Oh a generic APAD
    Simplest is to send to Support@merimobiles.com. Phillip appears to be the primary responder to all visible threads here and other sites.

    My opinion is you will likely be sent to their site to follow their "directions" for refund or repair.

    Best of Luck
     
  8. new2city

    new2city Member

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    Geezz, I always thought merimobiles would be the choice to purchase pads... Isn't there any site in this world that check their devices before sending out???

    I bought a batch 1 apad locally because of all the "dead" devices that people tend to received from their online purchase....

    Now I am stuck with Android1.5 and small screen youtube...
     
  9. gurgle

    gurgle Super Moderator Staff Member

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    Better question What don't I own, Oh a generic APAD
    Some users have had good experiences. Some have not. The issue may not necessarily be just Merimobiles. There can be other variables such as QA of the devices delivered to them. MP4Nation is having the same issues.

    The more popular units seem to be having a higher than what would be desired failure rate. The real issue is something I stated in a prior thread. Welcome to the blood of the Bleeding edge. There are Chinese manufacturers trying to turn out units before good QA has been applied at the factory. We as users experience that poor quality, and then when it hits the vendor. They rightly or unrightly take the hit.

    But that is just my opinion. I can say from a prior evaluation of units. There is a real problem with quality on almost all units. The Firmware is half baked, The chips die, Cameras mis-aligned.... and so on
     
  10. new2city

    new2city Member

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    that being said, looks like we will just have wait for to come to a shop nearby....
     
  11. iamdestruktor

    iamdestruktor Member

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    You are completely correct. We shouldn't blame sellers based on the suppliers that built them. I'm sure they have little or no control over that in fact. But, we can hold them accountable for customer service issues such as giving out incorrect tracking numbers or posting miscorrect information on their website, among other issues. Also, even though they might have no part in the assembly, they still have to stand behind the product simply because they are the ones selling it. If they really have an issue with whomever is putting the tablets together, they can find another supplier. A successful business relies on customer satisfaction no matter how big or small the business may be.


    Sent from my T-Mobile G1 using Tapatalk
     
  12. new2city

    new2city Member

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    ok then, both well thought out comments. now, we need to find which seller has better customer service then...
     
  13. kathleenp980

    kathleenp980 Member

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    My experience so far with Merimobiles has been a mixed bag of fun. I ordered 9/10/2010, Wits a81e with spare battery, gps, carmount, basically everything I could for it. Because it was a Friday, first business day was Monday. On Thursday ((9/16/2010) 4th business day), I emailed the support asking for a tracking # for the package and received and email back within 45 minutes saying there was a delay with not having the carmount in, they offer me an 8gb card as an apology for the delay. Today, now very frustrated that I have not heard anything, I emailed basically saying that if it was not shipped by Wednesday, I would be cancelling my order. You would think that I just smacked Philip's wife and stole his kids sucker. He was highly offended and basically stated we dont live in a perfect world, ect.. I mailed him back saying that I would wait until wed. to cancel my order, and if there was anything I could do to speed up getting this shipped (Including removing the carmount) to please let me know. I have yet to hear a reply for this, but, as you can tell I am highly frustrated ATM with merimobiles. but, at least they do reply within decent time to emails.
     
  14. Rustynail09

    Rustynail09 Member

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    This is 100% correct. There is no excuse for misleading anyone into thinking that their items have shipped, only to give them an incorrect tracking #, then send another tracking number that is correct (apparently this may take up to 4 times in some cases). I have yet to see my tablet after 17 days (again, longer in some situations), when it is clearly printed a 5-8 business day shipping policy when you choose "express shipping". So via my math, the average time from purchase to arrival should be 7-12 days based on when you order. With "missing" parts, wouldn't you start questioning your supplier?

    a.) why are items not being marked as back ordered on their site?
    b.) They say they have a 90% on time shipping, does this seem lacking to anyone else?

    sorry about the ranting, I am just annoyed beyond belief at my situation like others!
     
  15. iamdestruktor

    iamdestruktor Member

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    Good luck with anything at this point. For one week I doubt we'll hear anything from merimobiles since their holiday begins. In my calculation, they still have one business day still. I wonder why they can't just ship me a new device while the one I sent back - with tracking number - is in tranist. I wonder if they'll even remember any of this when they return next week. If I have to remind them I think I will be forced to fight for a refund. Sigh, that'll be another tought cookie.

    Sent from my T-Mobile G1 using Tapatalk
     

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