My e-pad is frozen and the unlock action button on the bottom of the screen will not respond when I try to swipe it over to unlock with my finger. I tried cntl/alt/delete and it reboots but still frozen. I tried the reset hole on the side pushing a paper clip into it and it reboots but still frozen. No keys on the keyboard of funcion buttons respond. Totally frozen. Also, I thought to take the battery out but it seems the case is not meant to be opened without breaking it. HELP!!