my proscan tablet freezes when powering off

Discussion in 'Android Tablet Q&A' started by crystal1979, Nov 5, 2015.

  1. crystal1979

    crystal1979 Junior Member

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    i had to do a factory reset but my tablet freezes when i try to power off
     
  2. leeshor

    leeshor Senior Member

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    Welcome to the forum

    Could you provide us with a step-by-step. Something like I was having problems and did a factory reet and it started working/never worked but the touch screen does/doesn't work and when I try using the power button/or the screen to turn it off it doesn't work.
     
  3. crystal1979

    crystal1979 Junior Member

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    I was having problems when I did an update from Google, it kept popping up that the launcher would fail so I did a factory reset. When I did it, it said that the cache and data cleared but when I went to reboot it froze so I held the power for 10 secs to turn it off. When I turned it back on it was normal as far as starting up after a reset except it says my internal storage is full so I can't download anything. When I hold the power button to turn it off, the power off button pops up so I hit OK and it says it is powering off but that's it, it never does. You have to hold down the power button to restart it.
     
  4. leeshor

    leeshor Senior Member

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    I don't think your factory reset actually reset to factory. Otherwise you wouldn't be seeing that storage error. Try again.

    Thanks for the explanation.
     

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