Discussion in 'Android Tablet Q&A' started by crystal1979, Nov 5, 2015.
i had to do a factory reset but my tablet freezes when i try to power off
Welcome to the forum
Could you provide us with a step-by-step. Something like I was having problems and did a factory reet and it started working/never worked but the touch screen does/doesn't work and when I try using the power button/or the screen to turn it off it doesn't work.
I was having problems when I did an update from Google, it kept popping up that the launcher would fail so I did a factory reset. When I did it, it said that the cache and data cleared but when I went to reboot it froze so I held the power for 10 secs to turn it off. When I turned it back on it was normal as far as starting up after a reset except it says my internal storage is full so I can't download anything. When I hold the power button to turn it off, the power off button pops up so I hit OK and it says it is powering off but that's it, it never does. You have to hold down the power button to restart it.
I don't think your factory reset actually reset to factory. Otherwise you wouldn't be seeing that storage error. Try again.
Thanks for the explanation.
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