Need help pls.. daughter has locked Lepan

Discussion in 'Le Pan Tablets' started by Mythryndir, Mar 28, 2012.

  1. Mythryndir

    Mythryndir Junior Member

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    Hi everyone. Have a little problem.. my daughter has changed the pattern to unlock her TC970, and cannot remember it. She is now locked out. Wife tried to do a manual reset and popped up firmware is bad. We saw the firmware 4626 thread which is supposed to fix this, and have downloaded both root files to the pc. When we hook up the usb it adds device E, but the instructions say... "Connect the Tablet to your PC via the USB Cable and select Turn on USB Storage. The MicroSD card will become available as a drive letter on your PC"... not sure what the turn on USB Storage is. When I try to access drive E it says install disk. The tablet gives no option to "turn on storage" as it is locked. We are stuck.

    Tried the reset button on the back of the tablet... resets and goes right back to you have made too many tries... locked out.


    Help pls!!
     
  2. Johna2u

    Johna2u Junior Member

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    do a manual reset.
    from tablet off remove sd card

    move screen lock slider to left
    press and hold volume down
    press and hold power button
    wait...
    splash screen should start
    release power button
    release volume down
    this should start the tablet in manual mode.
    use volume up and down to get to factory reset option
    slide screen lock right and then left to select.
    this should reset the tablet to new out of the box condition all apps and personal data will have to be reinstalled
     
    Last edited: Mar 28, 2012
  3. Mythryndir

    Mythryndir Junior Member

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    Thanks for the reply... ok so do this with no SD card in the tablet? When do I put it back in?
     
  4. Johna2u

    Johna2u Junior Member

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    You don't have to take it out necessarily. But the error you mentioned "firmware is bad" is an indication that your sdcard was not properly seated or there is something wrong with the card. So just take it out until you get the tablet working again. Then you can put it back in.

    I have heard that the Le Pan will only read a 2gig card for a system update.
     
  5. Dalton2218

    Dalton2218 Junior Member

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    i tryed what you said but it said frameware was bad and i do not no what to do
     
  6. Johna2u

    Johna2u Junior Member

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    remove the sdcard and try again
     
  7. Dalton2218

    Dalton2218 Junior Member

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    ok i did it says firmware file is bad press power key to shutdown i dont no how to update my firmware becase my settings are locked

    i know my tablet password its just i downloaded a app protector and forgot password
     
    Last edited: Jun 4, 2012
  8. Johna2u

    Johna2u Junior Member

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  9. Dalton2218

    Dalton2218 Junior Member

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    but it does not say what to do if the firmware is bad i do not no what to do about the firmware i don't no how to update it are what because my settings are lock and so is my app store and when i go on the internet and try to do it like that and it did not work it said this is does not suport my tablet
     
    Last edited: Jun 5, 2012
  10. Johna2u

    Johna2u Junior Member

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    You followed the directions exactly from the Factory Reset (manual mode) listed above. Including
    "Wipe data/factory reset",?
     
  11. Dalton2218

    Dalton2218 Junior Member

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    yes and it pops up and says that firmware is bad
     
  12. Johna2u

    Johna2u Junior Member

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    http://lepan.supportsync.com
    /
    time to open a case with le pan. I think you are missing a step in the update process but you may have a defective tablet.
     
  13. Dalton2218

    Dalton2218 Junior Member

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    its saying to go to settings and on my tablet it is lock so what do i do
     
  14. Johna2u

    Johna2u Junior Member

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    Factory Reset (Manual Mode)

    when you follow the directions from the link above it does not ask you to go to settings. Are you sure you are following these instructions exactly?

    You might also try updating your firmware. here is a link with all the firmware files for the tc970. use the original 2 gig card that came with your le pan for the update process.

    http://www.forum.lepanlife.com/showthread.php?tid=269
     
    Last edited: Jun 6, 2012
  15. rdnkgrl

    rdnkgrl Junior Member

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    hey i followed these steps exactly and it says firmwire file is bad press POWER key to shut down how can i fix this????
     

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