Hello guys, Im new to this forum and android interface, and I need you help. I purchase a Gentouch 78, and after I performed a full factory reset, I m experiencing some unusual behaviour. 1.) After factory reseat I lost all existing programs including all file management ( file explorer apps) How do I install a file explorer app or something to be able to browse the device and install new apps? 2.) The device wont turn OFF, I have to hold the power button, and I Only have the option to TURN OFF totally. I appreciate your help regarding these issues. Thank you!