Bought the original TC970 last summer for $300.00 Canadian after taxes. I've hardly used the unit. Went to start it up the other day and it was dead. Shows the charging icon briefly but refuses to start up. Emailed Lepan for Rma # and attached my receipt. They still made me jump through a number of hoops including registering, opening a case, etc. Not a simple and straight forward process. I'm sure this is done to discourage people. Finally, I did get to send it off. In their defense, they were fairly quick to respond to my hoop-jumping. To top it all off, they have removed any software updates for this device in their website. What a waste of money.