Order came in with a broken screen

Discussion in 'Android Tablet Discussions' started by zittergie, Dec 28, 2010.

  1. zittergie

    zittergie Member

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    Hi,
    a friend ordered a Flytouch II from pandawill, but the order came in with a broken screen.

    What is the best solution to handle this ?
     
  2. pbrauer

    pbrauer Administrator Staff Member

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    contact the vendor and return it
     
  3. Afri10

    Afri10 Member

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    pandawill has problems sometimes with returns,
    ask for a new screen
     
  4. AnimaTechnica

    AnimaTechnica Senior Member

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    Expect panda to tell u to pay for shipping which may cost as much as buying a new tablet

    Sent from my MID using Tapatalk
     
  5. ecargoonline

    ecargoonline Member

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    return it or ask for a new screen!
     
  6. gurgle

    gurgle Super Moderator Staff Member

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    Better question What don't I own, Oh a generic APAD
    As it was defective in SHIPMENT, you should not be required to pay for return. You may need to use the Non-payment challenge of your CC card or however you paid for it. It is defective upon arrival
     
  7. zittergie

    zittergie Member

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    Thanks for the answers.
    My friend has tried to contact pandawill, but he has not yet received a reply.
    I think that the option for sending a replacement screen is the best option, because like AnimaTechnica said, returning the tablet from Belgium to china is rather expensive.
    I will report when more info is known.

    If no reply comes in quick, I think it will be best to try the option gurgle mentioned.

    Picture:
    http://www.pandawillforum.com/attachments/month_1012/101229190821635824d66aab6c.jpg
     
    Last edited: Dec 29, 2010
  8. zerotiger

    zerotiger Member

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    If it was shipped UPS or FedEx you may be able to file a claim with them. It's a lengthy process though. Contact the vendor first to give them first shot at fixing the problem. You should not have to pay for shipping to return it or for your new device.
     
  9. zittergie

    zittergie Member

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    Hi,

    Pandawill send a new screen (cover), and you will not believe this: BROKEN AGAIN.
    How much bad luck can you have :(
     
  10. Appychappy

    Appychappy Member

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    Exactly how broken is it? Is it smashed cracked split ? what was the packing like? If the packing was flimsy then the carrier is at fault.
    How do you prove you didn't do it? Get pandawill on the phone and talk to some-one - be nice.
     
  11. zittergie

    zittergie Member

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    Well it's not the screen itself that is broken, but the cover. First the glass of the cover was scattered, second time it was a split. With the second glas it is workable, but not nice.
    It is almost unbelievable that it got broken because the packaging was very good.
    Pandawill promised to send a new one again.
     
  12. camycam178

    camycam178 Member

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    Damn, do they use javelin throwers to ship? Ahah.
     

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