play .mp4 video

Hi,
I recently purchased the samsung galaxy tablet in inch 7500
At first I was able to play the .mp4 video but the next tume I tried it, the tablet says can not play video.
Do you know why please?
Thanks

 

Yes that happened to my at first but then i cheaked for a system update and i updated it and then i was able to play mp4 files so try to update your devise, go into setting and go to the bottom and click on aboutdevice and click on system update and update your device try that iff that doesnt work call 1800samsung they should be able to help you.

Sent from my GT-P7510 using Android Tablet Forum

 

Try doing a software update that might fix the problem msg me back if it works

Sent from my GT-P7510 using Android Tablet Forum

 

It says no update available.

 

I think you should call 1800samsung the will help you fix the problem

Sent from my GT-P7510 using Android Tablet Forum

 

My tablet is a 7500 samsung galaxy tab.
Do you have the support contact number as I can not find it opn their site.
Thanks

 

Try a different player like mobo player
Or go to settings - applications - all - then clear data on the video player

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1800samsung is the number

Sent from my GT-P7510 using Android Tablet Forum