play .mp4 video

Discussion in 'Samsung Galaxy Tab 10.1' started by arkiboys, Dec 24, 2011.

  1. Dec 24, 2011 #1
    arkiboys

    arkiboys Junior Member

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    Hi,
    I recently purchased the samsung galaxy tablet in inch 7500
    At first I was able to play the .mp4 video but the next tume I tried it, the tablet says can not play video.
    Do you know why please?
    Thanks
     
  2. Dec 24, 2011 #2
    xxbeastxx420

    xxbeastxx420 Junior Member

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    Yes that happened to my at first but then i cheaked for a system update and i updated it and then i was able to play mp4 files so try to update your devise, go into setting and go to the bottom and click on aboutdevice and click on system update and update your device try that iff that doesnt work call 1800samsung they should be able to help you.

    Sent from my GT-P7510 using Android Tablet Forum
     
  3. Dec 25, 2011 #3
    xxbeastxx420

    xxbeastxx420 Junior Member

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    Try doing a software update that might fix the problem msg me back if it works

    Sent from my GT-P7510 using Android Tablet Forum
     
  4. Dec 26, 2011 #4
    arkiboys

    arkiboys Junior Member

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    It says no update available.
     
  5. Dec 29, 2011 #5
    xxbeastxx420

    xxbeastxx420 Junior Member

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    I think you should call 1800samsung the will help you fix the problem

    Sent from my GT-P7510 using Android Tablet Forum
     
  6. Dec 29, 2011 #6
    arkiboys

    arkiboys Junior Member

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    My tablet is a 7500 samsung galaxy tab.
    Do you have the support contact number as I can not find it opn their site.
    Thanks
     
  7. Dec 30, 2011 #7
    AnimaTechnica

    AnimaTechnica Junior Member

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    Try a different player like mobo player
    Or go to settings - applications - all - then clear data on the video player

    Sent from my Kindle Fire using Tapatalk
     
  8. Jan 5, 2012 #8
    xxbeastxx420

    xxbeastxx420 Junior Member

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    1800samsung is the number

    Sent from my GT-P7510 using Android Tablet Forum
     
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