Problem with product & Unable to contact by support email or ticket

Discussion in 'Androidinabox.com' started by brs, May 24, 2012.

  1. brs

    brs Member

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    Location:
    OZ
    Tablet / Device:
    Aurora
    Received the order today.
    1. The HDMI cable as specified on your website was missing from my order
    2.. The charger failed after 12 mins

    NO HDMI CABLE DELIVERED AS LISTED ON YOUR WEBSITE
    THE CHARGER FAULTED AFTER 12 MINUTES OF USE

    Please rectify these problems

    Brian

    My fault for using incorrect email. Speedy resolution of problem when contacting Androidinabox correctly
    Brian
    Your Shipment #00000427 for Order #400000895
    ItemSkuQty
    Ainol Novo 7 Aurora - Android 4.0 Tablet, IPS DisplayT0106-T0106Z8B-ZPCKG01-ZINS01-AP01ZAU1
    Model
    1 x Ainol Novo 7 Aurora Black $158.99T0106Z8B
    Plug Type
    1 x Australia Plug $0.99AP01ZAU
    Packaging
    1 x Optimized Packaging $3.99ZPCKG01
    Insurance and Warranty
    1 x Shipping Damage Insurance $4.99ZINS01

     
    Last edited: May 27, 2012
  2. Androidinabox

    Androidinabox Senior Member

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    Hi brs, it is our mistake to describe the OTG cable to HDMI, we are really sorry. Try to connect the tablet with your PC and check whether the tablet could be charged. Sorry again for the inconvenienced caused.
     
  3. brs

    brs Member

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    Below is a cut and paste from the specification tab from your site on the day of purchase ( I always save the webpage when I purchase a product in case of times like this)

    Yes ,of course it does charge from the pc usb but I require a working ac charger as this product is for when a pc is unavailable (travel)

    Package IncludeAC Adapter x 1, USB Cable x 1, OTG Cable x 1, HDMI Cable x 1, Earphone x 1, Manual x 1

     
  4. Androidinabox

    Androidinabox Senior Member

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    Sorry for the mistake, we don't receive HDMI cable from Ainol factory.
     

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