If anyone out there can extend an online hand and help with these problems it would be greatly appreciated. I own a ACER Iconia Tablet A500. Upon installing the new update that just came out recently, either my tablet died during installation OR install froze, and didn't install. Either way, when charging up the tablet enough to reboot and leave on charger, I found that the touchscreen does not work and tab is now more prone to randomly rebooting itself and/or freeze. Also, I can not take off of the charger now, because in doing so, it shuts down. Another note to add. When I reboot, it boots up and has this message that says "Power off, Shutting down" with a spinning circle on the left. It has done this for 30 mins now. It SAYS its shutting down, but the message won't go away nor will it actually shut down. When clicking on anything related to the touchscreen, it freezes. I don't know what to do. I have done a manual factory reset MANY times to no avail. I'm at my breaking point. Anyone have any suggestions? P.S. Is it possible to get viruses on these tablets? I installed a bittorrent app on it recently. Just letting people know. Hopefully I can find help.