Greetings, all! My youngest son has the aforementioned tablet & forgot his graphic password. Proscan tech support is sub-optimal to put it mildly. This model does not have a volume button, but does have a home button. I followed the tech support steps to try & update the firmware but that failed. I also tried using Phoenixbox to load a different android image. Thus far, nothing works. I have found no way to get the tablet to boot from the microSD or to get it restored to factory defaults. Getting it to do either would help tons. Please help, thanks tons!