Samsung Galaxy Tabs/Phones Clipboard Bug/Crash Problem

Discussion in 'Samsung Galaxy Note/Tab' started by SEMIJim, Dec 3, 2012.

  1. SEMIJim

    SEMIJim Senior Member

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    I searched on this here, and was surprised to see no mention of it.

    There's a bug in Samsung's clipboard code that, near as anybody can tell, affects everything running ICS, and perhaps even JB. When it strikes, and it seems to be a question of when, rather than if, your cut/copy/paste will either simply stop working or will crash applications. (For me it crashed Chrome and Dolphin, simply didn't work with the stock Android browser.)

    Only solutions are to either root your phone/tablet (voiding the warranty and running the risk of bricking it) or doing a factory reset.

    It's all over the forums, elsewhere:
    Galaxy S3 crashing when copying text to clipboard
    Can't copy paste HELLP
    samsung galaxy s3 copy and paste problem
    Issue 35732: Clipboard Crash
    Clipboard crashes on Android 3.0+ Samsung devices

    That last one is Samsung's own developer forum, where a Samsung dev team member has been promising since the beginning of November that
    Right now I'm disinclined to hold my breath. I think my Galaxy Tab 2 10.1 is going back to Costco tomorrow.

    Jim

    P.S.: And, yes: I'm annoyed.
     
  2. SEMIJim

    SEMIJim Senior Member

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    I just sent the following to the Office of the President, Samsung Electronics America:

    Jim
     
    Last edited: Dec 27, 2012
  3. SEMIJim

    SEMIJim Senior Member

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    Well, after waiting a full business week: No reply from "Office of the President." So I did a bit more digging.

    It turns out Samsung's "Office of the President" is nothing more than yet another customer support escalation. And it turns out that "Office of the President" has every bit the reputation of the rest of Samsung's customer "service": Abysmally bad.

    The poor young lady answering the phone at Samsung Electronics America's corporate headquarters, when I tried pressing her for a contact at Samsung for somebody that might actually care, seemed nearly in tears. And I was being really nice to her. She indicated she gets abuse day in, day out from irate customers who are angry with Samsung.

    She offered to transfer me to the "Office of the President," but warned me they're so busy they almost never answer the phones. Sure enough: After being on hold for about five minutes (guessing--I didn't time it), I got voicemail.

    Given Samsung's track record for returning calls (0 for 4): I simply hung up.

    The moral here is: Don't ever buy any Samsung product, of any kind, unless the seller has a liberal return policy, because you certainly cannot rely on Samsung's customer "service" for anything. Samsung has apparently grown so big they feel they don't have to care about their customers.

    I'm now researching alternative products. I'm thinking Asus.

    I'm thinking I'm unlikely to ever buy another Samsung product, of any kind or for any purpose, ever again.

    Jim
     
  4. Tom T

    Tom T Senior Member

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    Although I have heard of these problems I don't personally know anyone it has affected. With my Note 10.1 I use the clipboard constantly, and in fact the side by side multitasking is of course dependant on it for sharing information between apps. I guess what I'm saying is, FOR ME, I'm just not overly concerned. I've used Samsung products, including phones in the past and tablets since the original 7" Galaxy Tab and I've personally never had a fatal crash. In fact I can say the Note 10.1 is the most stable tablet I've owned, and I've owned a lot of different brands.
    Don't get me wrong, I take nothing for granted and I still believe the only serious computer problem is a back up problem.

    Sent from my Galaxy Note 10.1
     
  5. SEMIJim

    SEMIJim Senior Member

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    Not certain what that means [​IMG]

    Jim
     
  6. SEMIJim

    SEMIJim Senior Member

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    Samsung's developers' incompetence and Samsung's disregard for its customers confirmed: Took five days for the Samsung clipboard crash bug to re-strike my Galaxy Tab 2 10.1, following the Jelly Bean 4.1.1 update last Friday. As the others running 4.1.1 have reported: The new behaviour is to crash the tablet.

    My tablet's going back to Costco.

    I'm buying something else. Something not made by Samsung.

    I doubt I'll ever consider another Samsung mobile product ever again.

    Jim
     
  7. Tom T

    Tom T Senior Member

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    Thats too bad, I've had such positive experiences with all my Samsung devices, but since you are commited to looking elsewhere I would take a serious look at the Asus Infinity or if that is a little spendy then the Acer A700. Both great tablets.

    Sent from my Galaxy Note 10.1
     
  8. SEMIJim

    SEMIJim Senior Member

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    Eh. It's probably just as well. The thing finally screwing-up again was almost a relief. Kind of like the other shoe dropping.

    After I got bit by the Samsung clipboard crash bug and

    • Found out Samsung's developers had known about it for at least three (3) months prior to my getting nailed by it,
    • Found out about the numerous other Samsung-developer-created disasters, such as the "Superbrick nightmare" and "web page factory reset bug",
    • Experienced Samsung's absolutely abysmal customer "service",
    • And the Samsung Exynos root exploit appeared

    I had no faith or confidence in Samsung or the tablet, anymore, anyway. If the clipboard crash bug had failed to bite before my return window had closed, I would've forever been waiting for it to finally show up again, or for Samsung's developers' next bit of creativity to rear its ugly head.

    "Committed" doesn't begin to describe it ;). Let me be clear: Samsung has so-badly screwed the pooch by me that I'm unlikely to ever buy another Samsung product of any type ever again. This despite the fact that we're thoroughly satisfied with our Samsung flat-screen LCD TV.

    Anybody can make mistakes. But Samsung's developers make them repeatedly, Samsung fails to correct what is obviously a problem in that area and their customer service is execrable. I will not reward that kind of behaviour with my custom.

    Thanks for the suggestions, but I've been eyeballing the tablet market for months. Truth be told: There's currently nothing out there that interests me--at least not anything in my price range. Yes: The TF700 is too expensive for me. The TF300 is a possibility. I'll re-look at the A700, but I'm pretty sure I looked it it before.

    To be honest: After my recent experience with the Samsung tablet, I'm disinclined to buy from anywhere other than Costco and I'm disinclined to buy anything from anybody who, like Samsung, mangles Android. So right now I think I'll wait to see if Vizio actually comes out with the 10" tablet they demoed at CES and if Costco ends up carrying it. Vizio says their tablets are going to be essentially vanilla Jelly Bean, Vizio's customer support is terrific, and I'll have Costco's excellent customer service as a backstop.

    Otherwise I'll stick with my tried-and-true Vizio VTAB1008.

    Jim
     
  9. Tom T

    Tom T Senior Member

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    Wow, you seem to be seriously scarred by your experience. I could probably rant in a similar manner about my new windows 8 laptop, but its not so bad I'm going to rush out amd buy a Mac Book or anything, and I can always dual boot Linux I guess.

    Sent from my Galaxy Note 10.1
     
  10. SEMIJim

    SEMIJim Senior Member

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    Okay, "scarred" might be one way to look at it :). I think of it more as seriously annoyed.

    I've never been very tolerant of substandard product quality. That's why in tools and computer stuff, for example, I rarely buy "consumer grade" stuff. Life's too short and my money too dear. But when it comes to software I have even less tolerance. I used to be a senior software designer. I regard poor software quality as down-right offensive. And that's all this is: Poor software quality.

    The real shame is that Samsung's hardware seems good. And the software, they could fix. So why subject their customers to this kind of grief? Only answers I can come up with are answers like "Because we can get away with it" and "Because we don't feel we have to care."

    Ah, see: I don't use Windows for anything other than to support others who do. (See "poor software quality," above.) Don't like Windows and never have. Nearly every time I'm obliged to use it, I'm reminded anew of why I avoid it.

    Not an Apple fan, either, but that's where I'd turn if I couldn't run Linux.

    Jim
     
  11. Tom T

    Tom T Senior Member

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    Not sure where Apple is now, but it seems to me OSX was just a custom xwindows running on top of bsd unix. So a very expensive (and extremely well designed and built) Linux box.

    Sent from my Galaxy Note 10.1
     
  12. SEMIJim

    SEMIJim Senior Member

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    It was a UI derived from NeXTSTEP's, I believe, and a Mach kernel (which was derived from *BSD). I haven't kept track of it, either.

    Nope. Linux != Unix, particularly not BSD Unix.

    Linux was written from scratch, mostly emulating AT&T SysV Unix, with some BSD-isms.

    Jim
     
  13. Tom T

    Tom T Senior Member

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    Right, I always kind of threw them together as open source alternatives to the costly Unix systems. At least I think bsd was open source.

    Sent from my Galaxy Note 10.1
     

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