sons tablet keeps rebooting, then pops up come up saying" unfortunately Google player has stopped"

Discussion in 'Android Tablet Q&A' started by Hockeymomto2boys, Nov 11, 2014.

  1. Nov 11, 2014 #1
    Hockeymomto2boys

    Hockeymomto2boys Junior Member

    Joined:
    Nov 11, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    2
    image.jpg As what I said in the title but keeps popping up all different apps that has stopped such as launcher and anything to do withGoogle etc. all you can do is keep pushing ok. Any suggestions?
    See picture below
     
  2. Nov 11, 2014 #2
    Traveller

    Traveller Super Moderator Staff Member

    Joined:
    Jun 16, 2012
    Messages:
    2,417
    Likes Received:
    899
    Trophy Points:
    460
    Tablet / Device:
    Coby Kyros MID9742, Dell Streak 5, Samsung Galaxy S4, Nexus 6
    Have you attempted to perform a factory reset in your device's recovery? Since you don't mention what device you have, it's hard to give explicit instructions, but in general, holding down the power button and another key or two will take you into the recovery section for the device. From there, you can use volume buttons, if you have them, to navigate to the factory reset option.

    Since your tablet is stuck with the process error, getting to the factory reset option in the settings menu is going to be difficult if not impossible, which is why I recommended going through recovery.
     
  3. Nov 11, 2014 #3
    Hockeymomto2boys

    Hockeymomto2boys Junior Member

    Joined:
    Nov 11, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    2
    Thank you for the response. I didn't mention what type as I don't know, it was bought as a gift. If I get into the factory reset does he lose everything on his tablet. I know some apps will be in google store but does he lose levels, coins etc and everything he purchased etc.
    thanks for your support.
     
    Last edited: Nov 11, 2014
  4. Nov 11, 2014 #4
    Traveller

    Traveller Super Moderator Staff Member

    Joined:
    Jun 16, 2012
    Messages:
    2,417
    Likes Received:
    899
    Trophy Points:
    460
    Tablet / Device:
    Coby Kyros MID9742, Dell Streak 5, Samsung Galaxy S4, Nexus 6
    He'll lose everything on the factory reset. All achievements and in app purchases he has will be lost if the game does not store them in the cloud or Google does not back the data up.
     
  5. Nov 11, 2014 #5
    Jeffrey

    Jeffrey Super Moderator

    Joined:
    Jul 27, 2014
    Messages:
    269
    Likes Received:
    35
    Trophy Points:
    135
    Location:
    Thailand
    You may want to try going to setting> Google Services and clear Data, clear Cache and reboot your device. Let us know if that clears your issue.
     
  6. Nov 12, 2014 #6
    Spider

    Spider Administrator Staff Member

    Joined:
    Mar 24, 2011
    Messages:
    15,536
    Likes Received:
    1,801
    Trophy Points:
    1,000
    Location:
    Chicago, IL
    Tablet / Device:
    NOOK Tablet Stock NOOKcolor Rooted/Flashed Nexus 7 (2013) 32GB Stock
    Hi Hockeymomto2, welcome to the forum. Nice to have you as a member of Android Tablets. I'm moving your thread to the Android Tablet Q&A section for you, where more people are likely to join the discussion and try to help you. Good luck!
     
  7. Nov 12, 2014 #7
    Traveller

    Traveller Super Moderator Staff Member

    Joined:
    Jun 16, 2012
    Messages:
    2,417
    Likes Received:
    899
    Trophy Points:
    460
    Tablet / Device:
    Coby Kyros MID9742, Dell Streak 5, Samsung Galaxy S4, Nexus 6
    Jeffrey, the problem with that is, unless I misunderstood the OP's problem, the error continuously appears. Tap OK and the error reappears a second later. This makes it difficult (to say the least) to use.
     

Share This Page

Search tags for this page

android tablet keeps rebooting