sons tablet keeps rebooting, then pops up come up saying" unfortunately Google player has stopped"

Discussion in 'Android Tablet Q&A' started by Hockeymomto2boys, Nov 11, 2014.

  1. Nov 11, 2014 #1
    Hockeymomto2boys

    Hockeymomto2boys Junior Member

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    image.jpg As what I said in the title but keeps popping up all different apps that has stopped such as launcher and anything to do withGoogle etc. all you can do is keep pushing ok. Any suggestions?
    See picture below
     
  2. Nov 11, 2014 #2
    Traveller

    Traveller Administrator Staff Member

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    Have you attempted to perform a factory reset in your device's recovery? Since you don't mention what device you have, it's hard to give explicit instructions, but in general, holding down the power button and another key or two will take you into the recovery section for the device. From there, you can use volume buttons, if you have them, to navigate to the factory reset option.

    Since your tablet is stuck with the process error, getting to the factory reset option in the settings menu is going to be difficult if not impossible, which is why I recommended going through recovery.
     
  3. Nov 11, 2014 #3
    Hockeymomto2boys

    Hockeymomto2boys Junior Member

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    Thank you for the response. I didn't mention what type as I don't know, it was bought as a gift. If I get into the factory reset does he lose everything on his tablet. I know some apps will be in google store but does he lose levels, coins etc and everything he purchased etc.
    thanks for your support.
     
    Last edited: Nov 11, 2014
  4. Nov 11, 2014 #4
    Traveller

    Traveller Administrator Staff Member

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    He'll lose everything on the factory reset. All achievements and in app purchases he has will be lost if the game does not store them in the cloud or Google does not back the data up.
     
  5. Nov 11, 2014 #5
    Jeffrey

    Jeffrey Super Moderator

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    You may want to try going to setting> Google Services and clear Data, clear Cache and reboot your device. Let us know if that clears your issue.
     
  6. Nov 12, 2014 #6
    Spider

    Spider Administrator Staff Member

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    Hi Hockeymomto2, welcome to the forum. Nice to have you as a member of Android Tablets. I'm moving your thread to the Android Tablet Q&A section for you, where more people are likely to join the discussion and try to help you. Good luck!
     
  7. Nov 12, 2014 #7
    Traveller

    Traveller Administrator Staff Member

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    Jeffrey, the problem with that is, unless I misunderstood the OP's problem, the error continuously appears. Tap OK and the error reappears a second later. This makes it difficult (to say the least) to use.
     

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