Sound trouble A500

Discussion in 'Acer Iconia Tab A500 Forum' started by oldhamtrader, May 3, 2012.

  1. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Speakers suddenly stopped working on A500. Headphones work. Volume control is up. Tried loading Vplayer and MXplayer codecs. Tried pinhole reset. Any other ideas?
    Sorry if this is a duplicate post, tried posting before but cannot find.
     
  2. Spider

    Spider Administrator Staff Member

    Joined:
    Mar 24, 2011
    Messages:
    15,413
    Likes Received:
    1,784
    Trophy Points:
    1,000
    Location:
    Chicago, IL
    Tablet / Device:
    NOOK Tablet Stock NOOKcolor Rooted/Flashed Nexus 7 (2013) 32GB Stock
    Hi oldhamtrader, welcome to the forum. Built into the jack, where you plug in the headset, is a switch that disconnects the speakers when a headset is plugged in. I suspect the switch is sticking/defective. You could try gently poking around in the hole with something non-metallic like a toothpick to see if you can un-stick it. Also, I'm moving your thread to the Acer Iconia Tab A500 Forum to see if anyone who has an A500 can make any other suggestions. Good luck!
     
  3. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Thanks for the welcome. Tried poking with toothpick to no avail. Headphone emblem shows at bottom of page when I have them plugged in. I assume it would show if button was stuck. Also I never use headphones, I just plugged them in to see if the sound would work.
     
  4. Douvie

    Douvie Senior Member

    Joined:
    Jun 10, 2011
    Messages:
    1,030
    Likes Received:
    71
    Trophy Points:
    132
    Location:
    Kyneton, Australia
    Tablet / Device:
    Acer Iconia A500 & Sumsung Galaxy Note 10.1
    Are you sure it is the speaker/sound jack problem?

    I have a few issues with the media players. Sometimes I can hear sound but no pictures/video. Sometimes the pictures are there but no sound. Other times nothing at all. Yet
    I have no problem with my HTC phone. I think there is something missing on th tablet that stops it from working.
     
  5. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Not sure what is causing problem. Just know there is no sound coming from speakers. Tried several different media players.
     
  6. sopranosv

    sopranosv Member

    Joined:
    Nov 22, 2010
    Messages:
    181
    Likes Received:
    7
    Trophy Points:
    87
    Location:
    El Salvador
    Tablet / Device:
    Acer Iconia Tab A500
    Did you run any sort of update? Newly installed apps? I would go for a hardware issue, but sometimes software might be the one to check.
     
  7. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    It is my wife's tablet. She does not know if there has been a recent update or newly installed apps. Is there a way to check that? My wife is a newbie with computers and I am pretty much lost as I am still in the Windows world.
     
  8. Douvie

    Douvie Senior Member

    Joined:
    Jun 10, 2011
    Messages:
    1,030
    Likes Received:
    71
    Trophy Points:
    132
    Location:
    Kyneton, Australia
    Tablet / Device:
    Acer Iconia A500 & Sumsung Galaxy Note 10.1
    First we need to know whether you're running HONEYCOMB (or HC ) or ICECREAM SANDWICH (ICS). If you tap the area in the bottom right hand corner, where the digital clock is, a box will pop up with the clock in it. Tap that box a 2nd time and another box will popo up under the time. On the bottom line of that box you will see SETTINGS. Tap SETTINGS and will take you to another screen. Look for ABOUT TABLET and tap that. What you will see before you is an information screen about the tablet and it should tell you what OS is on the tablet. 4.0.3 or something like that will be ICS. 3.2.1 will be HC.

    TO test the tablet quickly - try video something with the 5mp camera and speak in to the "mic" (middle screen where screen meets metal case). Then play back the video short an see if you can hear any sound.
     
  9. Douvie

    Douvie Senior Member

    Joined:
    Jun 10, 2011
    Messages:
    1,030
    Likes Received:
    71
    Trophy Points:
    132
    Location:
    Kyneton, Australia
    Tablet / Device:
    Acer Iconia A500 & Sumsung Galaxy Note 10.1
    You may have to do a reset. Especially after the upgrade from HC to ICS. How long has your wife had the tablet? If still under warranty get it replaced.

    Another thing the sound may be turned OFF acidentally. I'm just throwing you a few options to try.
     
  10. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Thank you so much for your help. Sadly tablet is out of warranty.
    Did as you said and it still has 3.2.1, checked for updates and said "No update". Is there a way to update manually?
    Once again Thanks!
     
  11. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Also, the sound shows full bars(like it is turned all the way up)
     
  12. Douvie

    Douvie Senior Member

    Joined:
    Jun 10, 2011
    Messages:
    1,030
    Likes Received:
    71
    Trophy Points:
    132
    Location:
    Kyneton, Australia
    Tablet / Device:
    Acer Iconia A500 & Sumsung Galaxy Note 10.1
    Just give it a week or two and the OTA UPDATES should arrive soon. It may take a while. Did you register your tablet with ACER?

    If not do it now. You should get the update. Don't try to force it. It will come when its ready.

    Check to see if the speakers haven't been "muted". It will still show full bars even if muted.
     
  13. Mrhelper

    Mrhelper Senior Member

    Joined:
    Apr 29, 2012
    Messages:
    216
    Likes Received:
    57
    Trophy Points:
    102
    Location:
    Ohio
    Tablet / Device:
    Acer A500
    Douvie's right. Don't worry about ICS for now, you'll get it soon enough. You don't need to do anything special for that.

    The OS version appears to have nothing to do with this problem. ICS is not going to fix your speaker problem if a factory data reset does not, so discussion of it is just a distraction from solving the actual problem.

    Before doing anything else, backup your important data, and do the factory data reset to wipe you tablet, and boot with a clean factory image. It's under settings/backup & reset. If there is a software problem causing this, that will clear it and the speakers should work immediately after the boot completes. If that does not do it, there's nothing you can do with updates or software to fix this. At that point you can be certain that it is hardware.

    Spider gave you the best advice. The problem may be hardware, and most likely something mechanical in the headphone jack. These jacks take quite a bit of abuse from normal use, and repetitive mechanical stress can even cause connections that may not have been well soldered to break loose. It is most likely some kind of foreign substance in the switch for the speakers though, holding the contacts for the speaker circuit open. If you open the case, you may find a fragment of paper or other debris in the switch. If it is caused by a broken connection on the board, and you are handy with a low temp soldering iron, and brave enough to open the case, you may be able to easily fix that problem yourself also. Look online for examples of how to open the case. That was one of the first things I looked for when I bought mine -- for examples on how to change the battery -- which looks very easy by the way.
     
    Last edited: May 10, 2012
  14. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Thanks for the info Mrhelper. Was not sure if the ICS would help but was willing to try anything. Did the reset and still no sound. Opened it Saturday and did not see anything loose. Will try to open again and delve a little deeper.
     
  15. oldhamtrader

    oldhamtrader Member

    Joined:
    May 3, 2012
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    louisville,ky
    Tablet / Device:
    a500
    Opened it back up. Checked wiring for speakers. Unplugged and plugged them back in. Still no sound. Did not see any broken connections. Is there a sound card?
     

Share This Page

Search tags for this page
acer a500 stuck on mute
,
acer iconia a500 no volumen
,
acer iconia mute
,
acer iconia tab how to unmute sound
,
acer tablet no sound a500
,
acer tablet sound not working
,
cannot hear voice message on android iconia tab
,
how do i unmute my kurio tablet
,

how to turn mute off on a kurio

,
how to turn of mute on a500
,

how to unmute acer 500 tablet

,

how to unmute acer a500

,
how to unmute acer a500 tablet
,

how to unmute acer iconia a500

,
how to unmute acer tablet
,
kurio 7 no sound
,
kurio tablet headphone jack not working
,

kurio tablet no sound

,
mute acer iconia
,
my kurio tablet sound only works with 5he head set