OK! Lets just say that getting to the bottom of this issue has taken longer than needed. My nephew received an Android 4.0 Q8 7" Tablet PC for completing a tutoring program. Kudos to him! The sad part is now he has gotten a new tablet for his birthday and I have gotten the old. He doesn't remember the password to unlock and for some reason all of the hard-factory reset options I have tried do not work. Can someone please tell me how to reset this tablet before I go crazy. I've tried holding down the down volume key while pressing the power on button for 5 sec. I have also tried holding down both the up & down volume buttons at the same time while turning on the table. Lastly, I have also tried turning on the power button then holding down the down volume button and none of these have worked The most progress I have made is some how getting it to go into safe mode, but even then I never get to the android reset screen. Thanks in advance for any help! K'