I bought a Superpad 8 over a year ago. I put the pattern lock on it and did not use it for a few months. I forgot the code. I have been trying to do a factory reset since my Goggle account information is not working. I have seen a video that says to push the menu and then the power to get to the ! screen (reset screen). On mine I have to push the home and then the power, hold down for many seconds then I get to the ! screen, but no window with the command promps. I just have the android laying on his back with his internals showing and the red !. I have pushed the vol +/-, and all the buttons with different combinations, but no menu to select from will show. I can not do anything with this tablet. Can you help me? Maybe I need to do a flash from the micro disk or something. I am new to these pads. I would like it if you can help me, I have spent many hours working on this problem and I do not want to get a new tablet.