Sad tale of a tablet experience gone bad. Any advice gratefully received.... (am not a techie so may have some details a bit wrong) Purchased a Samsung Notebook 10.1 2014 in May this year. Went on family holiday in June and took amazing photos. So far so good. When home for a week the tablet wouldn't charge and went completely flat. So took it back to the shop and they said "I think it's just a faulty charger, but we have to send it to Samsung for them to check it out. Take out the sim card and the sd card to keep your stuff as they take no responsibility for data loss" Ok, no problem. Tablet goes away. Tablet comes back with lovely new charger. Fantastic. Pop sim card and sd card back in tablet. No photos!! Sd card was blank. Tablet keeps popping up with message to say re-insert sd card even though it is still in. Sim card keeps randomly popping out. Called shop, they said "Samsung would have factory reset the tablet for your privacy." Are you kidding me????? Have got some photos in dropbox but the rest are toast apparently. Does anyone have any thoughts on data recovery? Also went back to shop to get help with potential data recovery (wishful thinking I know) and they said we don't know how to, but we can ask Samsung. Samsung not interested, and don't really want to help with the sd card and sim card issues. But then what is the point of having it if these rather essential bits don't work????!