Tablet won't get past Android screen

Discussion in 'Velocity Micro Tablets' started by RobotsNeverSleep, Jan 21, 2011.

  1. RobotsNeverSleep

    RobotsNeverSleep Member

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    Location:
    MA
    My T301 will not get past the android loading screen. I've tried the reset button many times, I've called their unresponsive "hotline", I've created a ticket on their website(still no reply). This is weird because it's basically brand new, I only got to use it for about a day and I was JUST getting over not having flash. Anyone have any type of solution for this? I'm thinking I'll have to send it back and get a new one.
     
  2. oscillat0r

    oscillat0r Member

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    Location:
    Austin, TX
    Tablet / Device:
    Nexus One, iPad, Galaxy Tab, Ideos S7, VM Cruz T105, Streak 7
    I had the same issue out of the box...i guess it helped prepare me for all the further disappointments ;)

    Here's how I fixed it;
    1) download latest update from vel. mic site (update.zip) and put it on SD card
    2) put SD card in Cruz
    3) press reset with paperclip, then hold volume + button until 'Cruz' appears (the second time, ie it sort of flickers after a moment)
    4) will report some issue with loading cache, then will find update and run it in 5, 4, 3, 2, 1....
    5) after system update system rebooted a few times and it was good to go


    good luck
     
  3. dbsousa

    dbsousa Member

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    Location:
    Litchfield County, CT
    Tablet / Device:
    Cruz Reader
    Here is how I got mine repaired. I wrote the ticket, and then called. and called. and called. a week later I got through, and the operator told me I had to upload my receipt. After several frustrating minutes trying to understand what that meant, I was told to scan my receipt, and attach it as a jpeg. I then got an RMA to return the device via UPS. They replaced mine and I should be getting it back on Tuesday.

    Best of luck.

    Here was my original ticket:

     
  4. tlspencer

    tlspencer Member

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    Tablet / Device:
    Velocity Cruz Tablet R101
    Their support via tickets is pretty useless. It took me weeks to get a response to a question, which then did not even address the question. I have found EVERYTHING I needed in this forum because if I've had a problem with it, chances are someone else has too and has already figured it out.
     

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