Has anyone been able to talk with anyone from technical support at Sungale service center? I've tried calling their 800-473-5156 number and get no one. Same with emailing. Nothing. I bouight mine through Barnes & Noble and they don't provide any support at all. They replace it as they have none in stock. My YouTube doesn't work, can't play any videos in any other format then the default loaded software which is .avi. Help?