Teclast A11s camera problem

[Jedike]

Hello, I have a simple question. How can I check if the camera on my tablet is broken or if the problem is located with the software installed ?

I have just bought it and everything seems to work except the camera. When I start any app that uses it or wants to use it it stops with the error "Unfortunately, Gallery has stopped". (In case I use the already installed camera app).
I also installed the "Hardware info" app (from JFDP Labs) and there it shows there is a front camera but unlike with my Samsung phone when I want to watch the details it shows nothing.

Can anyone help me or give some good advice ?

Thanks.

Regards,
Peter

 

[Musing]

See the first solution offered by 94lt1 here: Unfortunately, My Gallery has stopped working ??

 

[Jedike]

See the first solution offered by 94lt1 here: Unfortunately, My Gallery has stopped working ??

Hi,I have done yesterday a full factory reset already, but I will try this solution shortly to be sure I did every possible thing. But I have to mention that the error is not always saying "...,gallery has stopped" in case I install skype it says "...,skype has stopped". And this at the moment I try to make a call (with video or without).
Same with other installed camera app's.

It is a brand new tablet with still the original firmware on it, but at the site of Teclast there are two versions of Android 4.2.2 apparently (V2.10 and V2.07). Would it be wise to update to the older version ?
And can I do this by just copying the rar file on the external SD card and using the volume down/power buttons trick to update it ?
I have never yet updated a Android tablet software before, and am actually not sure how to do this.

Thanks for the advise, I will let you know the results on my actions.

 

[Jedike]

FYI, The "hardware info" report I talked about in the beginning of the thread, it seems to state that there is indeed camera hardware available but I don't know if this is correct or not:



TECLAST A11S(M5A7)


SYSTEM (Android 4.2.2)
Model: A11s(M5A7)
Manufacturer: TECLAST
Device: fiber-a11s
Product: fiber_a11s
Brand: teclast
Android Version: 4.2.2 (Jelly Bean)
API Level: 17
Build ID: JDQ39
Fingerprint: teclast/fiber_a11s/fiber-a11s:4.2.2/JDQ39/20130831:eng/test-keys


DISPLAY (1232x800)
Size: 1232x800
Refresh Rate: 59.91 Hz
Default Orientation: Landscape
Physical Size: 8.39" (21.32 cm)
Logical Size: Extra Large
Density: 160 dpi (Medium)
Pixels Per Inch: X: 200; Y: 167


PROCESSOR (ARMv7)
Processor: ARMv7 Processor rev 3 (v7l)
Cores: 4
Max Frequency: 1008 Mhz
Instruction Sets: armeabi-v7a, armeabi
SIMD Instructions: NEON


MEMORY (741 MB)
System RAM: 741 MB
JVM Max Memory: 64 MB
Internal Storage: 2019 MB
External Storage: 10743 MB


FRONT CAMERA


OPENGL 1.1 (PowerVR SGX 544MP)


GENERAL
Renderer: PowerVR SGX 544MP
Version: OpenGL ES-CM 1.1
Vendor: Imagination Technologies


LIMITS
Texture Size: 4096x4096
Texture Units: 4
Viewport Size: 4096x4096
Modelview Stack Depth: 16
Projection Stack Depth: 2
Texture Stack Depth: 4
Lights: 8


COMPRESSED TEXTURE FORMATS
ETC1, Paletted


EXTENSIONS
GL_EXT_debug_marker GL_OES_byte_coordinates GL_OES_fixed_point GL_OES_single_precision GL_OES_matrix_get GL_OES_read_format GL_OES_compressed_paletted_texture GL_OES_point_sprite GL_OES_point_size_array GL_OES_matrix_palette GL_OES_draw_texture GL_OES_query_matrix GL_OES_texture_env_crossbar GL_OES_texture_mirrored_repeat GL_OES_texture_cube_map GL_OES_blend_subtract GL_OES_blend_func_separate GL_OES_blend_equation_separate GL_OES_stencil_wrap GL_OES_extended_matrix_palette GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_depth24 GL_OES_stencil8 GL_OES_compressed_ETC1_RGB8_texture GL_OES_mapbuffer GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_multi_draw_arrays GL_OES_required_internalformat GL_IMG_read_format GL_IMG_texture_compression_pvrtc GL_IMG_texture_format_BGRA8888 GL_EXT_texture_format_BGRA8888 GL_OES_egl_sync GL_IMG_vertex_array_object GL_APPLE_texture_2D_limited_npot


OPENGL 2.0 (PowerVR SGX 544MP)


GENERAL
Renderer: PowerVR SGX 544MP
Version: OpenGL ES 2.0 build 1.10@2379759
Vendor: Imagination Technologies
GLSL Version: OpenGL ES GLSL ES 1.00 build 1.10@2379759


LIMITS
Texture Size: 4096x4096
Texture Units: 8
Vertex Textures: 8
Combined Textures: 8
Viewport Size: 4096x4096
Renderbuffer Size: 4096x4096
Cubemap Size: 4096x4096
Vertex Attributes: 16
Vertex Uniforms: 128
Varying Vectors: 8
Fragment Uniforms: 64


VERTEX NUMERIC PRECISION
Low Int: [-2^8, 2^8]
Medium Int: [-2^11, 2^11]
High Int: [-2^24, 2^24]
Low Float: [-2^1, 2^1], 2^-8
Medium Float: [-2^14, 2^14], 2^-10
High Float: [-2^126, 2^126], 2^-23


FRAGMENT NUMERIC PRECISION
Low Int: [-2^8, 2^8]
Medium Int: [-2^11, 2^11]
High Int: [-2^24, 2^24]
Low Float: [-2^1, 2^1], 2^-8
Medium Float: [-2^14, 2^14], 2^-10
High Float: [-2^126, 2^126], 2^-23


COMPRESSED TEXTURE FORMATS
ETC1


EXTENSIONS
GL_EXT_debug_marker GL_OES_rgb8_rgba8 GL_OES_depth24 GL_OES_vertex_half_float GL_OES_texture_float GL_OES_texture_half_float GL_OES_element_index_uint GL_OES_mapbuffer GL_OES_fragment_precision_high GL_OES_compressed_ETC1_RGB8_texture GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_required_internalformat GL_OES_depth_texture GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_standard_derivatives GL_OES_vertex_array_object GL_OES_egl_sync GL_OES_texture_npot GL_EXT_discard_framebuffer GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_multisampled_render_to_texture GL_EXT_shader_texture_lod GL_EXT_texture_format_BGRA8888 GL_EXT_occlusion_query_boolean GL_EXT_texture_rg GL_IMG_shader_binary GL_IMG_texture_compression_pvrtc GL_IMG_texture_compression_pvrtc2 GL_IMG_texture_npot GL_IMG_texture_format_BGRA8888 GL_IMG_read_format GL_IMG_program_binary GL_IMG_uniform_buffer_object GL_IMG_multisampled_render_to_texture


GRAPHIC MODES (RGBA 32bit)
RGB 16bit (565)
RGB 16bit (565), Depth 24bit, Stencil 8bit
RGB 16bit (565), Depth 24bit, Stencil 8bit, Samples x4
RGB 32bit (888)
RGB 32bit (888), Depth 24bit, Stencil 8bit
RGB 32bit (888), Depth 24bit, Stencil 8bit, Samples x4
RGBA 32bit (8888)
RGBA 32bit (8888), Depth 24bit, Stencil 8bit
RGBA 32bit (8888), Depth 24bit, Stencil 8bit, Samples x4


SENSORS (1)


MMA7660 3-AXIS ACCELEROMETER
Vendor: Freescale Semiconductor Inc.
Range: 19.6133 m/s²
Resolution: 0.46698335 m/s²
Power: 0.3 mA
Delay: 20000 μs


CODECS (22)


OMX.ALLWINNER.VIDEO.DECODER.AVC


MEDIA TYPE: VIDEO/AVC
Color Formats: : YUV420Planar
Profiles: : Baseline (1), Baseline (1b), Baseline (11), Baseline (12), Baseline (13), Baseline (2), Baseline (21), Baseline (22), Baseline (3), Baseline (31), Baseline (32), Baseline (4), Baseline (41), Baseline (42), Baseline (5), Baseline (51), Baseline (Unknown), High (1), High (1b), High (11), High (12), High (13), High (2), High (21), High (22), High (3), High (31), High (32), High (4), High (41), High (42), High (5), High (51), High (Unknown), Main (1), Main (1b), Main (11), Main (12), Main (13), Main (2), Main (21), Main (22), Main (3), Main (31), Main (32), Main (4), Main (41), Main (42), Main (5), Main (51), Main (Unknown)


OMX.ALLWINNER.VIDEO.DECODER.MPEG2


MEDIA TYPE: VIDEO/MPEG2
Color Formats: : YUV420Planar


OMX.GOOGLE.MPEG4.DECODER


MEDIA TYPE: VIDEO/MP4V-ES
Color Formats: : YUV420Planar
Profiles: : Simple (0), Simple (0b), Simple (1), Simple (2), Simple (3)


OMX.GOOGLE.H263.DECODER


MEDIA TYPE: VIDEO/3GPP
Color Formats: : YUV420Planar
Profiles: : Baseline (10), Baseline (20), Baseline (30), Baseline (45), ISWV2 (10), ISWV2 (20), ISWV2 (30), ISWV2 (45)


OMX.GOOGLE.VPX.DECODER


MEDIA TYPE: VIDEO/X-VND.ON2.VP8
Color Formats: : YUV420Planar


OMX.GOOGLE.MP3.DECODER


MEDIA TYPE: AUDIO/MPEG


OMX.GOOGLE.AMRNB.DECODER


MEDIA TYPE: AUDIO/3GPP


OMX.GOOGLE.AMRWB.DECODER


MEDIA TYPE: AUDIO/AMR-WB


OMX.GOOGLE.AAC.DECODER


MEDIA TYPE: AUDIO/MP4A-LATM


OMX.GOOGLE.G711.ALAW.DECODER


MEDIA TYPE: AUDIO/G711-ALAW


OMX.GOOGLE.G711.MLAW.DECODER


MEDIA TYPE: AUDIO/G711-MLAW


OMX.GOOGLE.VORBIS.DECODER


MEDIA TYPE: AUDIO/VORBIS


OMX.GOOGLE.RAW.DECODER


MEDIA TYPE: AUDIO/RAW


OMX.ALLWINNER.VIDEO.ENCODER.AVC


MEDIA TYPE: VIDEO/AVC
Color Formats: : YUV420SemiPlanar, Surface
Profiles: : Baseline (1), Baseline (1b), Baseline (11), Baseline (12), Baseline (13), Baseline (2), Baseline (21), Baseline (22), Baseline (3), Baseline (31), Baseline (41), Baseline (42), Baseline (5), Baseline (51)


OMX.GOOGLE.H263.ENCODER


MEDIA TYPE: VIDEO/3GPP
Color Formats: : YUV420Planar, YUV420SemiPlanar, Surface
Profiles: : Baseline (45)


OMX.GOOGLE.MPEG4.ENCODER


MEDIA TYPE: VIDEO/MP4V-ES
Color Formats: : YUV420Planar, YUV420SemiPlanar, Surface
Profiles: : Core (2)


OMX.GOOGLE.AMRNB.ENCODER


MEDIA TYPE: AUDIO/3GPP


OMX.GOOGLE.AMRWB.ENCODER


MEDIA TYPE: AUDIO/AMR-WB


OMX.GOOGLE.AAC.ENCODER


MEDIA TYPE: AUDIO/MP4A-LATM


OMX.GOOGLE.FLAC.ENCODER


MEDIA TYPE: AUDIO/FLAC


AACENCODER


MEDIA TYPE: AUDIO/MP4A-LATM


OMX.GOOGLE.RAW.DECODER


MEDIA TYPE: AUDIO/RAW


FEATURES (19)


GRAPHICS
OpenGL 2.0


ANDROID HARDWARE
android.hardware.camera
android.hardware.camera.any
android.hardware.camera.autofocus
android.hardware.camera.front
android.hardware.location
android.hardware.location.network
android.hardware.microphone
android.hardware.screen.landscape
android.hardware.screen.portrait
android.hardware.sensor.accelerometer
android.hardware.sensor.compass
android.hardware.touchscreen
android.hardware.touchscreen.multitouch
android.hardware.touchscreen.multitouch.distinct
android.hardware.wifi
android.hardware.wifi.direct


ANDROID SOFTWARE
android.software.live_wallpaper


GOOGLE
com.google.android.feature.GOOGLE_BUILD


Created with Hardware Info 3.0.0