Teclast A11s camera problem

Discussion in 'Android Tablet Q&A' started by Jedike, Jan 12, 2014.

  1. Jedike

    Jedike Member

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    Tablet / Device:
    Teclast A11s
    Hello, I have a simple question. How can I check if the camera on my tablet is broken or if the problem is located with the software installed ?

    I have just bought it and everything seems to work except the camera. When I start any app that uses it or wants to use it it stops with the error "Unfortunately, Gallery has stopped". (In case I use the already installed camera app).
    I also installed the "Hardware info" app (from JFDP Labs) and there it shows there is a front camera but unlike with my Samsung phone when I want to watch the details it shows nothing.

    Can anyone help me or give some good advice ?

    Thanks.

    Regards,
    Peter
     
  2. Musing

    Musing Senior Member

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  3. Jedike

    Jedike Member

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    Hi,I have done yesterday a full factory reset already, but I will try this solution shortly to be sure I did every possible thing. But I have to mention that the error is not always saying "...,gallery has stopped" in case I install skype it says "...,skype has stopped". And this at the moment I try to make a call (with video or without).
    Same with other installed camera app's.

    It is a brand new tablet with still the original firmware on it, but at the site of Teclast there are two versions of Android 4.2.2 apparently (V2.10 and V2.07). Would it be wise to update to the older version ?
    And can I do this by just copying the rar file on the external SD card and using the volume down/power buttons trick to update it ?
    I have never yet updated a Android tablet software before, and am actually not sure how to do this.

    Thanks for the advise, I will let you know the results on my actions.
     
  4. Jedike

    Jedike Member

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    FYI, The "hardware info" report I talked about in the beginning of the thread, it seems to state that there is indeed camera hardware available but I don't know if this is correct or not:



    TECLAST A11S(M5A7)


    SYSTEM (Android 4.2.2)
    Model: A11s(M5A7)
    Manufacturer: TECLAST
    Device: fiber-a11s
    Product: fiber_a11s
    Brand: teclast
    Android Version: 4.2.2 (Jelly Bean)
    API Level: 17
    Build ID: JDQ39
    Fingerprint: teclast/fiber_a11s/fiber-a11s:4.2.2/JDQ39/20130831:eng/test-keys


    DISPLAY (1232x800)
    Size: 1232x800
    Refresh Rate: 59.91 Hz
    Default Orientation: Landscape
    Physical Size: 8.39" (21.32 cm)
    Logical Size: Extra Large
    Density: 160 dpi (Medium)
    Pixels Per Inch: X: 200; Y: 167


    PROCESSOR (ARMv7)
    Processor: ARMv7 Processor rev 3 (v7l)
    Cores: 4
    Max Frequency: 1008 Mhz
    Instruction Sets: armeabi-v7a, armeabi
    SIMD Instructions: NEON


    MEMORY (741 MB)
    System RAM: 741 MB
    JVM Max Memory: 64 MB
    Internal Storage: 2019 MB
    External Storage: 10743 MB


    FRONT CAMERA


    OPENGL 1.1 (PowerVR SGX 544MP)


    GENERAL
    Renderer: PowerVR SGX 544MP
    Version: OpenGL ES-CM 1.1
    Vendor: Imagination Technologies


    LIMITS
    Texture Size: 4096x4096
    Texture Units: 4
    Viewport Size: 4096x4096
    Modelview Stack Depth: 16
    Projection Stack Depth: 2
    Texture Stack Depth: 4
    Lights: 8


    COMPRESSED TEXTURE FORMATS
    ETC1, Paletted


    EXTENSIONS
    GL_EXT_debug_marker GL_OES_byte_coordinates GL_OES_fixed_point GL_OES_single_precision GL_OES_matrix_get GL_OES_read_format GL_OES_compressed_paletted_texture GL_OES_point_sprite GL_OES_point_size_array GL_OES_matrix_palette GL_OES_draw_texture GL_OES_query_matrix GL_OES_texture_env_crossbar GL_OES_texture_mirrored_repeat GL_OES_texture_cube_map GL_OES_blend_subtract GL_OES_blend_func_separate GL_OES_blend_equation_separate GL_OES_stencil_wrap GL_OES_extended_matrix_palette GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_depth24 GL_OES_stencil8 GL_OES_compressed_ETC1_RGB8_texture GL_OES_mapbuffer GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_multi_draw_arrays GL_OES_required_internalformat GL_IMG_read_format GL_IMG_texture_compression_pvrtc GL_IMG_texture_format_BGRA8888 GL_EXT_texture_format_BGRA8888 GL_OES_egl_sync GL_IMG_vertex_array_object GL_APPLE_texture_2D_limited_npot


    OPENGL 2.0 (PowerVR SGX 544MP)


    GENERAL
    Renderer: PowerVR SGX 544MP
    Version: OpenGL ES 2.0 build 1.10@2379759
    Vendor: Imagination Technologies
    GLSL Version: OpenGL ES GLSL ES 1.00 build 1.10@2379759


    LIMITS
    Texture Size: 4096x4096
    Texture Units: 8
    Vertex Textures: 8
    Combined Textures: 8
    Viewport Size: 4096x4096
    Renderbuffer Size: 4096x4096
    Cubemap Size: 4096x4096
    Vertex Attributes: 16
    Vertex Uniforms: 128
    Varying Vectors: 8
    Fragment Uniforms: 64


    VERTEX NUMERIC PRECISION
    Low Int: [-2^8, 2^8]
    Medium Int: [-2^11, 2^11]
    High Int: [-2^24, 2^24]
    Low Float: [-2^1, 2^1], 2^-8
    Medium Float: [-2^14, 2^14], 2^-10
    High Float: [-2^126, 2^126], 2^-23


    FRAGMENT NUMERIC PRECISION
    Low Int: [-2^8, 2^8]
    Medium Int: [-2^11, 2^11]
    High Int: [-2^24, 2^24]
    Low Float: [-2^1, 2^1], 2^-8
    Medium Float: [-2^14, 2^14], 2^-10
    High Float: [-2^126, 2^126], 2^-23


    COMPRESSED TEXTURE FORMATS
    ETC1


    EXTENSIONS
    GL_EXT_debug_marker GL_OES_rgb8_rgba8 GL_OES_depth24 GL_OES_vertex_half_float GL_OES_texture_float GL_OES_texture_half_float GL_OES_element_index_uint GL_OES_mapbuffer GL_OES_fragment_precision_high GL_OES_compressed_ETC1_RGB8_texture GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_required_internalformat GL_OES_depth_texture GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_standard_derivatives GL_OES_vertex_array_object GL_OES_egl_sync GL_OES_texture_npot GL_EXT_discard_framebuffer GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_multisampled_render_to_texture GL_EXT_shader_texture_lod GL_EXT_texture_format_BGRA8888 GL_EXT_occlusion_query_boolean GL_EXT_texture_rg GL_IMG_shader_binary GL_IMG_texture_compression_pvrtc GL_IMG_texture_compression_pvrtc2 GL_IMG_texture_npot GL_IMG_texture_format_BGRA8888 GL_IMG_read_format GL_IMG_program_binary GL_IMG_uniform_buffer_object GL_IMG_multisampled_render_to_texture


    GRAPHIC MODES (RGBA 32bit)
    RGB 16bit (565)
    RGB 16bit (565), Depth 24bit, Stencil 8bit
    RGB 16bit (565), Depth 24bit, Stencil 8bit, Samples x4
    RGB 32bit (888)
    RGB 32bit (888), Depth 24bit, Stencil 8bit
    RGB 32bit (888), Depth 24bit, Stencil 8bit, Samples x4
    RGBA 32bit (8888)
    RGBA 32bit (8888), Depth 24bit, Stencil 8bit
    RGBA 32bit (8888), Depth 24bit, Stencil 8bit, Samples x4


    SENSORS (1)


    MMA7660 3-AXIS ACCELEROMETER
    Vendor: Freescale Semiconductor Inc.
    Range: 19.6133 m/s²
    Resolution: 0.46698335 m/s²
    Power: 0.3 mA
    Delay: 20000 μs


    CODECS (22)


    OMX.ALLWINNER.VIDEO.DECODER.AVC


    MEDIA TYPE: VIDEO/AVC
    Color Formats: : YUV420Planar
    Profiles: : Baseline (1), Baseline (1b), Baseline (11), Baseline (12), Baseline (13), Baseline (2), Baseline (21), Baseline (22), Baseline (3), Baseline (31), Baseline (32), Baseline (4), Baseline (41), Baseline (42), Baseline (5), Baseline (51), Baseline (Unknown), High (1), High (1b), High (11), High (12), High (13), High (2), High (21), High (22), High (3), High (31), High (32), High (4), High (41), High (42), High (5), High (51), High (Unknown), Main (1), Main (1b), Main (11), Main (12), Main (13), Main (2), Main (21), Main (22), Main (3), Main (31), Main (32), Main (4), Main (41), Main (42), Main (5), Main (51), Main (Unknown)


    OMX.ALLWINNER.VIDEO.DECODER.MPEG2


    MEDIA TYPE: VIDEO/MPEG2
    Color Formats: : YUV420Planar


    OMX.GOOGLE.MPEG4.DECODER


    MEDIA TYPE: VIDEO/MP4V-ES
    Color Formats: : YUV420Planar
    Profiles: : Simple (0), Simple (0b), Simple (1), Simple (2), Simple (3)


    OMX.GOOGLE.H263.DECODER


    MEDIA TYPE: VIDEO/3GPP
    Color Formats: : YUV420Planar
    Profiles: : Baseline (10), Baseline (20), Baseline (30), Baseline (45), ISWV2 (10), ISWV2 (20), ISWV2 (30), ISWV2 (45)


    OMX.GOOGLE.VPX.DECODER


    MEDIA TYPE: VIDEO/X-VND.ON2.VP8
    Color Formats: : YUV420Planar


    OMX.GOOGLE.MP3.DECODER


    MEDIA TYPE: AUDIO/MPEG


    OMX.GOOGLE.AMRNB.DECODER


    MEDIA TYPE: AUDIO/3GPP


    OMX.GOOGLE.AMRWB.DECODER


    MEDIA TYPE: AUDIO/AMR-WB


    OMX.GOOGLE.AAC.DECODER


    MEDIA TYPE: AUDIO/MP4A-LATM


    OMX.GOOGLE.G711.ALAW.DECODER


    MEDIA TYPE: AUDIO/G711-ALAW


    OMX.GOOGLE.G711.MLAW.DECODER


    MEDIA TYPE: AUDIO/G711-MLAW


    OMX.GOOGLE.VORBIS.DECODER


    MEDIA TYPE: AUDIO/VORBIS


    OMX.GOOGLE.RAW.DECODER


    MEDIA TYPE: AUDIO/RAW


    OMX.ALLWINNER.VIDEO.ENCODER.AVC


    MEDIA TYPE: VIDEO/AVC
    Color Formats: : YUV420SemiPlanar, Surface
    Profiles: : Baseline (1), Baseline (1b), Baseline (11), Baseline (12), Baseline (13), Baseline (2), Baseline (21), Baseline (22), Baseline (3), Baseline (31), Baseline (41), Baseline (42), Baseline (5), Baseline (51)


    OMX.GOOGLE.H263.ENCODER


    MEDIA TYPE: VIDEO/3GPP
    Color Formats: : YUV420Planar, YUV420SemiPlanar, Surface
    Profiles: : Baseline (45)


    OMX.GOOGLE.MPEG4.ENCODER


    MEDIA TYPE: VIDEO/MP4V-ES
    Color Formats: : YUV420Planar, YUV420SemiPlanar, Surface
    Profiles: : Core (2)


    OMX.GOOGLE.AMRNB.ENCODER


    MEDIA TYPE: AUDIO/3GPP


    OMX.GOOGLE.AMRWB.ENCODER


    MEDIA TYPE: AUDIO/AMR-WB


    OMX.GOOGLE.AAC.ENCODER


    MEDIA TYPE: AUDIO/MP4A-LATM


    OMX.GOOGLE.FLAC.ENCODER


    MEDIA TYPE: AUDIO/FLAC


    AACENCODER


    MEDIA TYPE: AUDIO/MP4A-LATM


    OMX.GOOGLE.RAW.DECODER


    MEDIA TYPE: AUDIO/RAW


    FEATURES (19)


    GRAPHICS
    OpenGL 2.0


    ANDROID HARDWARE
    android.hardware.camera
    android.hardware.camera.any
    android.hardware.camera.autofocus
    android.hardware.camera.front
    android.hardware.location
    android.hardware.location.network
    android.hardware.microphone
    android.hardware.screen.landscape
    android.hardware.screen.portrait
    android.hardware.sensor.accelerometer
    android.hardware.sensor.compass
    android.hardware.touchscreen
    android.hardware.touchscreen.multitouch
    android.hardware.touchscreen.multitouch.distinct
    android.hardware.wifi
    android.hardware.wifi.direct


    ANDROID SOFTWARE
    android.software.live_wallpaper


    GOOGLE
    com.google.android.feature.GOOGLE_BUILD


    Created with Hardware Info 3.0.0
     

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