UG802 Dual Core Screen Resolution Problem

Discussion in 'W2COMP.com' started by ali132011, Nov 7, 2012.

  1. ali132011

    ali132011 Member

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    Hi

    I have ug802 dual core google mini pc it was working good but I change the sitting in the for Screen Resolution than I can not get any picture or some time I get have blue and black screen.

    I see that there is blue color inside the stick but no display on the plasma screen but there is message says Not supported resolution.

    can you till me how can I get it back working even by reset it.

    Plz help

    :(
     
  2. W2COMP

    W2COMP Member Supporting Vendor

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    Hi ali132011,

    Would you please kindly check if your TV/Monitor could support HDMI input 1080P/1080I/PAL/NTSC? Because some TV/Monitor only support up to 720P.

    [FONT=arial, sans-serif]Thanks!
    [/FONT]
    W2COMP
     
  3. ali132011

    ali132011 Member

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    Thanks
    but I am running it on Samsung plasm 51" full hd

    here is a picture of it half black half blue
    :(

    $photo (5).JPG



    Is there any way to reset the stick and make it factory setting?
     
    Last edited: Nov 7, 2012
  4. W2COMP

    W2COMP Member Supporting Vendor

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    Hi ali132011,

    Please kindly try pluging UG802 to TV directly, if it cannot plugged with TV directly, then please try to replace another HDMI extension cable.

    Thanks!

    W2COMP
     
  5. ali132011

    ali132011 Member

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    I did as you says but nothing change same display half blue & black
    :(

    Give me reset method if you have it
     
  6. W2COMP

    W2COMP Member Supporting Vendor

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    Hi ali132011,

    You may try to plug the UG802 to other monitor.

    OR the alternative way is flashing the rom to get it to factory setting.

    Here are the instructions for flashing:

    To get the drivers installed we must FIRST put the ug802 into ROM flash mode!
    So I am going to explain how to get the unit into flash mode and you will use this procedure twice.
    Once to get the drivers installed and another to flash the ROM.

    To put the ug802 into flash mode:
    1) Remove any SDcard you may have installed.
    2) Connected the supplied USB cable from the device to your PC. It will power up and windows
    may detect the device. DO not worry about that. We need it powered up.
    3) In the ROM kit run the ROM FLash Tool.exe. You will not at the bottom is says "No found RKAndroid rock usb".
    3) Go into the ug802 menus and go to advanced settings.
    4) Go into "system" and in the list turn on USB settings - Connect to computer.
    5) Windows will bong about a device plugged in.
    6) Now in the ug802 advanced settings go to the "device" area (the TV tube icon).
    7) In there change the "USB Computer Connection" to "Mass Storage". Windows will BONG it found a device.
    Note: If it was already set to that, change it to "Media Device (MTP)".
    Windows will BONG again it found a device and NOW again switch it back to Mass Storage.
    The point is we need that change in state!!!
    8) Now at the bottom of the PC flash tool you should see "Found RKAndroid Mass Storage Usb".
    If it does NOT say that, then repeat steps 6,7,8.
    9) Once it says "Found RKAndroid Mass Storage Usb" in the flash tool click the "Reboot to Flash Mode" button.
    10) Wait up to at least 10 seconds. The unit should reboot and the screen for the ug802 will be black (no ouptut).
    11) If the unit does not reboot to a blank screen, repeats steps 7-9.
    Congrats! You are now in flash mode! To get out of it at any time just unplug the USB power to the ug802.
    It will boot back up normally out of flash mode.

    Driver install:
    1) Now that we are in ROM flash mode as above, Windows should now have a new device found and it will be unknown.
    2) Open the device manager in control panel. You should see a device listed as unknown with a yellow symbol in it.
    3) RIGHT click on it and select "Update Driver".
    4) You will get a dialog asking to search or browse my computer for the driver. Click Browse
    5) On the next screen click the browse button. A file manager will open.
    6) Now remember I told you to unzip this package to somewhere you know how to find it like the desktop?
    7) Using the file manager point to this package, Click on the driver folder.
    8) Then click on the folder for 32bit or 64bit depending on your OS.
    9) Now click on your OS version, e.g. Win7, etc.
    10) The OK button should now be available to click OK.
    11) At this point the drivers should install. If not start over.
    12) No matter what, reboot the PC now. Also unplug the ug802 and let it reboot
    13) Once the PC is back up plug in the ug802 and repeat the steps for getting into flash mode!
    14) Now this is important! If you did everything right when you go into flash mode (blank screen),
    the PC FLash tool should now say at the bottom "Found RKAndroid Loader Rock Usb"
    If it does not, you did not get the drivers installed! repeat above yet again.
    64bits:
    http://tabletrepublic.com/forum/atta...needed-x64.zip

    32Bits:
    http://tabletrepublic.com/forum/atta...needed-x86.zip

    Tabletrepublic is our other supporting forum too.

    Thanks.

    W2COMP
     

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