How does one do a hard reset on the cruz tablet? I think it involves the use of both the reset function (little hole in the side of unit) and the volume control --- but I cannot remember the exact procedure. Presently the screen shows a calculator that covers the complete screen; and none of the soft-buttons respond -so effectively, it's dead. The following is a "rant" I am very disappointed with the cruz tablet; I purchased it from Borders (it arrived two days ago) not Velocity and velocity's return policy is you can return it only if it was purchased from Velocity; and the Borders customer service person I got on the phone (after waiting 10 min) could barley speak English. And could not provide borders return policy.