Yesterday my Vizio decided not to turn on again after being on the charger for a few hours. The "hard boot" didn't work either I just get a quick flash from the buttons. Called Vizio and the picked up in under a minute. It was nice to talk to someone in the US and they even give you their name and badge ID right off the bat. To do the repair they required a picture of the front of the tablet, USB jack and headphone jack. The do this before opening a case because they don't cover dammage from dropping. I submitted the pic online and got a call back in about 30 minutes with return instructions. To do an advanced return you need the serial # or copy of the recept for the device. The serial number is only available in the setting menu or on the box. I hope I can find my box. They also put a hold on your card for what you paid for the device. This was odd she asked what I paid then used that as the hold amount incase I didn't return the broken unit. Turnaround is 7-9 working days for the replacement to arrive. This is very slow but maybe it will arrive earlier. She also offered an extended warranty for 2 more years for $18.99. You just have to buy it before your original 1 year is up.