3Q Tablet Infected – Factory Reset Problem

cottage1260

Junior Member
Feb 13, 2018
1
0
Hello,

I have a problem with my infected 3q tablet MT0729D

Here are my tablet specifications:

android-settings.png


Coincidentally I have got some trojan virus and I am unable to clean it from Android system. It is also impossible with e. g. Malwarebytes because the infection is also in system files and when I disable them manually then the problem persists.

I was trying to do Factory reset settings with deleting all data through Android software settings – no solution, then with using RST “hole” button – no solution and then finally I was also trying to make factory hardware reset in Factory mode (which is in Chinese) with using some setting with “MMC” issue – it is always restarting Android and updating applications and finally the system is again recovered with infected applications and files.

I was also able to some Boot Mode selection:

boot_mode.png


BUT when I’m trying to go to Recovery mode (the arrow is pointing at [Recovery Mode]) then VOLUME_DOWN button is NOT working as OK button so I can’t to get to Recovery mode :-(((

Many thanks for any advice or a suggestion!

Best!

Jiri
 

Traveller

Administrator
Staff member
Jun 16, 2012
2,759
964
There are some things that are not clear here, and we need more details.

1. What app is infected?
2. What anti-virus are you using?
3. When did the infection start?
4. Was this tablet purchased new or used?
5. Was this tablet rooted?
6. Was a custom ROM installed?

In general, unless the device manufacturer is a really dodgy sort, e.g. from China, a device will not have a virus on it. Also, running an anti-virus on Android is pointless and you should be running Malwarebytes instead. Lastly, if the tablet was rooted and/or a custom ROM installed, all bets are off. Conversely, if you are rooted, that will make removing the offending app a lot easier, since you can delve into /system/app and delete the offending app with a file manager like Root Explorer.
 
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