Camera Not Compatible

DonSchaeffer

Senior Member
Jun 24, 2013
202
18
I wanted to use the Chase Bank app to deposit a check in my bank using my HP Slate 7 tablet. I have the app downloaded. When I went to the "Deposit" option I received the message that my camera was not compatible for the deposit function. Does anyone know why that may be? I have a scan code reader that works fine.
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
I'm just guessing but it probably is a resolution issue. Those apps are more finicky than the commercials would lead to to believe.
 

DonSchaeffer

Senior Member
Jun 24, 2013
202
18
I have the same problem. They told me it would work on a tablet, but it doesn't.
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
If they said a tablet, and didn't say what tablet, they mislead you. It's pretty obvious that there IS a minimum resolution required.
 

edap

Senior Member
Dec 12, 2012
1,120
106
The App itself should inform the user of the minimum camera resolution required.
 
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